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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
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How ITIL-based IT Help Desk Can Help Small and Medium Businesses. ...
Download <strong>How ITIL-based IT Help Desk Can Help Small and Medium
Businesses</strong>. ...
Published:
2010-03-11
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Abstract:
The Healthcare Information Management System (HCIMS) RFP Template for Help Desk covers industry-standard functional criteria
of HCIMS - Help Desk that can help you easily gather and prioritize your business needs in a simple and categorized excel
document. More than a RFP template, it is a working documen (...)
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Healthcare Information Management System HCIMS RFP Template for Help Desk. Healthcare Information
Management System (HCIMS) RFP Template ...
Published:
-
Abstract:
A software migration can cause pain over many months in at least three crucial areas, though it will provide long-term benefit.
But with a migration assurance program, you can completely avoid major pain. Find out how a rollover to Office 2007 and Vista
can impact the productivity of your users, your IT (...)
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How Much Will an Office 2007 and Vista Migration Hurt? Source: PC Helps Support. Document Type: White Paper Description: A
software ...
Published:
2010-03-11
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Excerpt related to
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... customer-oriented extra functionality are enterprise feedback management, knowledge base management,
service experience management, help desk, and information ...
Published:
2011-09-20
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Abstract:
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management,
often unaware of some subtle TCO factors (...)
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Evaluating the Total Cost of Network Ownership. Lynn Koller - July 26, 2000. Comments: 0. Read Comments Brian Killian and
Lynn Koller ...
Published:
2000-07-26
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Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
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Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15
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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
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Case Study: How PropertyInfo Keeps in Touch with Customers. Source: PhaseWare. Document Type: Case Study Description: PropertyInfo
...
Published:
2010-03-11
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Abstract:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event
resolution processes suggests organizations are unsatisfied (...)
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Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System R...
Published:
2010-03-11
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Abstract:
Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service,
reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments.
This white paper introduces a process and produ (...)
Excerpt related to
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... This white paper introduces a process and product framework to help organizations enable
a more dynamic infrastructure for delivery of smarter products and ...
Published:
2010-04-23
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Abstract:
Manual IT management can create significant problems with service and control for small- to medium-sized businesses, and
add worrisome operational and resource costs. However, automated IT systems can significantly reduce and even eliminate many
of these problems. Automate your IT systems now to increase (...)
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Don’t Wait to Automate: Achieve Immediate Cost, Productivity, and Security Benefits by Automating IT Management. Source: KACE.
...
Published:
2010-03-11
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Abstract:
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst
Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported,
until it is completed or resolved. CustomerFirst al (...)
Excerpt related to
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CustomerFirst contains the service support, help desk, problem resolution, and call center
functionalities of the CustomerFirst Enterprise Softwar... ...
Published:
2010-03-11
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Abstract:
Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment
expense product. (...)
Excerpt related to
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Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment
expense product.
Published:
2000-06-14
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Excerpt related to
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... In his search for available solutions, Johnson found that there were some decent help
desk applications for customer service advisors (agents) and bug-tracking ...
Published:
2009-07-31
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Abstract:
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start.
There are a number of web site features one should examine in order to maximize web site visits. Reprinted with permission
from Plant Engineering and Maintenance magazine. (...)
Excerpt related to
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... Help desk The electronic help desk
gives users the ability to inquire about specific problems, without queuing on the telephone. ...
Published:
2004-02-21
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Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
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Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13
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Abstract:
Powerful strategies for taking charge of Smart Enterprise Single Sign-on (ESSO).Read our free whitepaper!No obligation ever!
The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and
write their passwords on a sticky note. This means the a (...)
Excerpt related to
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Powerful strategies for taking charge of Smart Enterprise Single Sign-on (ESSO).Read our free whitepaper!No obligation ever!
The increasing number ...
Published:
2010-03-11
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Abstract:
Employees with laptops can do their jobs anytime, anywhere. They are empowered to respond to customers, partners, and colleagues
faster and more effectively. Sales, service, marketing, and logistics improve... but if your company’s technical support
strategy isn’t up to scratch, these gains can be q (...)
Excerpt related to
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How to Maximize the ROI from Your Company’s Laptops. Source: CommNet International, Inc. Document Type: White Paper Description
...
Published:
2010-03-11
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Abstract:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient
performance metrics to become value-driven. (...)
Excerpt related to
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Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the c...
Published:
2006-03-20
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Abstract:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and propelled by something unusual – profits – the company is hoping to regain its former luster. (...)
Excerpt related to
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Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and pro...
Published:
2000-05-17
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Abstract:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing
IT governance, based on an organization's maturity. (...)
Excerpt related to
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Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implem...
Published:
2006-06-20