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Salesforce.com Updates Desk.com for SMBs
Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk

ticketing help desk  cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com's enterprise-level customer service product, Service Cloud , Desk.com's main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » ticketing help desk


Emptoris: Powered Up to Empower Global 2000 Users
Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was

ticketing help desk  desk includes its own ticketing and survey infrastructure and is a single point of contact for the full spectrum of support (from initial order to contract termination). Key newly instituted monitoring tools start with the audit report, which identifies underused assets, incorrect plans, erroneous charges, and charges that are not compliant with the contract terms. The optimization report recommends optimal minutes to minimize costs, and tracks vendors’ overall cost and usage. Finally, the key Read More
How to Reduce Business Risk through Secure User Access for SAP
Unencrypted communication between users’ workstations and the backend SAP servers is a significant vulnerability to your SAP environment. This can put the

ticketing help desk  digital certificates, smart cards, ticketing, and username and password authentication. Powerful authorization via user roles and authorization objects, allowing for both coarse and fine-grain authorization management Options to digitally sign documents created within SAP Security audit logs that record events such as log-on attempts and transaction starts However, many companies do not fully utilize these powerful security features, either because they are not aware of specific vulnerabilities, or Read More
How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

ticketing help desk  Service Manager Self Service Ticketing and opens a ticket. The portal displays a drop-down list of the services to which the employee subscribes. The Accounts Payable system is the one giving the most trouble, so the employee selects it from the drop-down. This automatically invokes the correct SLA and assigns the ticket to the correct group. HP Service Desk Service Level Management module enables the proper support to be given for the request. A service agent looks at the CI record and notices that Read More
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

ticketing help desk  can integrate with third-party ticketing systems via a dedicated ticketing API, which provides a programmatic XML-based interface for ticket extraction and manipulation. For example, QualysGuard provides built-in integration with the Remedy Help Desk system and has a dedicated ticketing API to integrate with other trouble-ticketing solutions. How does the solution manage remediation efforts? A large network often has many remediation tickets open at any point in time. A manager needs to understand Read More
Streamlining Training Services with E-learning to Help More Australian Job Seekers Find Work
To help job seekers become job-ready sooner, increase flexibility for job seekers in rural areas, replace instructor-led training with e-learning, and

ticketing help desk  Training Services with E-learning to Help More Australian Job Seekers Find Work To help job seekers become job-ready sooner, increase flexibility for job seekers in rural areas, replace instructor-led training with e-learning, and streamline operations and keep upfront costs minimal, Jobfind Centres Australia, member of Job Services Australia, turned to SumTotal® Learning Management. The product delivered Web-based e-learning programs, achieving better outcomes for job seekers and other Read More
Can Software Help Employees Enjoy their Workdays (more)? - Part 3
Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in

ticketing help desk  Software Help Employees Enjoy their Workdays (more)? - Part 3 Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in November 2006 by two great IT minds and PeopleSoft alumni: Dave Duffield and Aneel Bhusri . Part 2 of this series then got under the hood and analyzed Workday’s secret sauce : its object-oriented and  in-memory database (IMDB)  and definitional services approach, which involves no Read More
Impressive Enterprise Resource Planning Solution Gets A Little Help From Its Friends
Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability, and quality management are provided

ticketing help desk  Enterprise Resource Planning Solution Gets A Little Help From Its Friends Nothing Without a Little Help from its Friends Strategic Systems International ( SSI ) ( http://www.ssi-world.com ) has been developing, implementing, and supporting packaged enterprise systems since 1982, initially as an information technology (IT) department of Powell Duffryn plc , and since 1998 as a privately held company (till becoming part of Chelford in the early 2000s). Despite impressive product depth and breadth Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

ticketing help desk   Read More
People ROA
People ROA provides Human Resource (HR) and Payroll software and services that help resolve Human Capital Management (HCM) challenges. Our solutions help

ticketing help desk  ROA People ROA provides Human Resource (HR) and Payroll software and services that help resolve Human Capital Management (HCM) challenges. Our solutions help organizations become more efficient and more strategic to improve the bottom line. Read More
TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions
Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred

ticketing help desk  Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions Solution Minds adds TEC’s software selection services expertise to its consulting practice offerings Montreal, QC, March 1, 2010 — Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred Read More
Can Heuristic Technology Help Your Company Fight Viruses?
Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential

ticketing help desk  Heuristic Technology Help Your Company Fight Viruses? Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security software might not be protecting you as well as you think, and how a heuristic solution can help. Read More
Three Ways ERP Can Help Manage Risk and Prevent Fraud
If enterprise resource planning (ERP) isn't properly implemented to manage risk, your organization may face loss due to fraud or other hazards. Take advantage

ticketing help desk  Ways ERP Can Help Manage Risk and Prevent Fraud Originally Published - March 5, 2008 Business is all about taking risks. But intelligent managers know how to manage risks, thus preventing accidental losses as well as other operational, financial, and strategic risks—including fraud. To manage business risks by using technology, we must first understand and prioritize the risks a specific business faces, and then understand how IT can help that business. Then we can come to understand how those Read More
5 Quick Ways to Help Your Company Go Green While Cutting Costs
With all the recent talk of the economy and the environment, I thought it would be relevant to look at some of the small things we, as individuals, can do to

ticketing help desk  Quick Ways to Help Your Company Go Green While Cutting Costs With all the recent talk of the economy and the environment, I thought it would be relevant to look at some of the small things we, as individuals, can do to help our companies battle the economic downturn while saving our planet. Today, social responsibility is not only good PR, it makes good business sense. Here are some simple steps you can take to help your company go green while still keeping extra “green” in its pockets: 1. Unplug Read More
TEC Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software
SIRIUS Services Conseils and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating

ticketing help desk  Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software TEC Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software Montreal, May 8, 2006 SIRIUS Services Conseils and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating, and selecting enterprise software. Montreal, May 8, 2006 -SIRIUS Conseils ( Read More

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