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Abstract:
A software migration can cause pain over many months in at least three crucial areas, though it will provide long-term benefit.
But with a migration assurance program, you can completely avoid major pain. Find out how a rollover to Office 2007 and Vista
can impact the productivity of your users, your IT (...)
Excerpt related to
support help desk:
... Source: PC Helps Support. Document Type: White Paper Description: A software migration
can cause pain over many months in at least three crucial areas, though ...
Published:
2010-03-11
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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
Excerpt related to
support help desk:
How ITIL-based IT Help Desk Can Help Small and Medium Businesses. ...
Download <strong>How ITIL-based IT Help Desk Can Help Small and Medium
Businesses</strong>. ...
Published:
2010-03-11
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Abstract:
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst
Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported,
until it is completed or resolved. CustomerFirst al (...)
Excerpt related to
support help desk:
CustomerFirst contains the service support, help desk, problem resolution,
and call center functionalities of the CustomerFirst Enterprise Softwar... ...
Published:
2010-03-11
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Abstract:
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management,
often unaware of some subtle TCO factors (...)
Excerpt related to
support help desk:
Evaluating the Total Cost of Network Ownership. Lynn Koller - July 26, 2000. Comments: 0. Read Comments Brian Killian and
Lynn Koller ...
Published:
2000-07-26
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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
Excerpt related to
support help desk:
... Study Description: PropertyInfo, a provider of real estate information solutions, needed a unified view
of its 20 different global customer support centers in ...
Published:
2010-03-11
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Abstract:
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several,
less expensive options existing for any company that is considering discontinuing S&M for an application product. (...)
Excerpt related to
support help desk:
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with
several, less expensive opt...
Published:
2007-04-04
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Excerpt related to
support help desk:
... to focus on the extra functionality that they support very well, thus sacrificing core
CRM functionality. Which means that very good help desk or feedback ...
Published:
2011-09-20
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Abstract:
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the
right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations
are now turning to knowledge management initiatives like (...)
Excerpt related to
support help desk:
How KNOVA Supports and Extends Knowledge-centered Support (KCS). ... Download <strong>How
KNOVA Supports and Extends Knowledge-centered Support (KCS)</strong>. ...
Published:
2010-03-11
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
support help desk:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
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Excerpt related to
support help desk:
... However, the problem with outsourced support is that sometimes the actual support
offered is average at ... the agent will go out of his or her way to help out as ...
Published:
2008-07-15
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
support help desk:
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk. Source: Consona.
Document Type: White ...
Published:
2010-03-11
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Abstract:
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing
slides and grand promises from deliverable products when making strategic IT acquisitions. The solution is to create a structured,
repeatable process for evaluating technology sol (...)
Excerpt related to
support help desk:
... Product support should evaluate characteristics such as the geographic, language and
time coverage of the vendor help desk, help desk service
quality, and ...
Published:
2002-08-31
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Excerpt related to
support help desk:
... Collaboration Software; Help Desk/Customer Support
Software; Enterprise Resource Planning (ERP) for the Services Industry; Software ...
Published:
2010-09-10
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Abstract:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and propelled by something unusual – profits – the company is hoping to regain its former luster. (...)
Excerpt related to
support help desk:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and pro...
Published:
2000-05-17
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Abstract:
Employees with laptops can do their jobs anytime, anywhere. They are empowered to respond to customers, partners, and colleagues
faster and more effectively. Sales, service, marketing, and logistics improve... but if your company’s technical support
strategy isn’t up to scratch, these gains can be q (...)
Excerpt related to
support help desk:
... but if your company’s technical support strategy isn’t up to scratch, these gains can
be quickly erased by hidden costs—or overturned by critical ...
Published:
2010-03-11
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Excerpt related to
support help desk:
... For its part, the TeamSupport Professional version is targeted towards companies who need an externally
facing help desk and technical support groups who need ...
Published:
2009-07-31
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Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
support help desk:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15
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Abstract:
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of
how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling
change. Find out how this simple and significant way t (...)
Excerpt related to
support help desk:
... Find out how this simple and significant way to improve performance and processes can help
you achieve your operational effectiveness and efficiency objectives ...
Published:
2010-03-11
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Abstract:
Manual IT management can create significant problems with service and control for small- to medium-sized businesses, and
add worrisome operational and resource costs. However, automated IT systems can significantly reduce and even eliminate many
of these problems. Automate your IT systems now to increase (...)
Excerpt related to
support help desk:
Don’t Wait to Automate: Achieve Immediate Cost, Productivity, and Security Benefits by Automating IT Management. Source: KACE.
...
Published:
2010-03-11
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Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
support help desk:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13