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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 service software victorgsm v3


Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

service software victorgsm v3  Sigma for IT Service Level Management Six Sigma for IT Service Level Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Compuware Acquires Proxima Technology. In January 2007, Compuware acquired Proxima Technology. Compuware's Service Level Management (SLM) solution delivers metrics for both IT and business audiences. Tying our SLM capability with our Business Service Management solution supplies the critical aspects needed

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » service software victorgsm v3

How to Maximize Your IT Services with Lifecycle Management


As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.

service software victorgsm v3  contents Introduction What is service lifecycle management? SLcM is an effective organizational tool SLcM delivers significant benefits to IT SLcM is based on ITIL v3 best practices ITIL's five service lifecycle stages HP is an ITIL leader How service lifecycle management works Taking SLcM from theory to practice HP Service Manager software increases the value of Service Lifecycle Management Revisiting the previous example using Service Manager Summary Resources Introduction Services are the new Read More

TEC Industry Watch: Enterprise Software News for the Week of June 18, 2012


SOFTWARE SELECTIONSLoudoun County Sanitation Authority selects SAP ERPIndustry tags: utilities "According to the plans of both the client and its system integrator, Sparta Consulting, the entire project is supposed to take only 14 months, which is a pretty intensive timeline considering a level of the solution selected and the company’s size. The modules to be implemented are financials

service software victorgsm v3  of the following three service levels: Customer can do most of implementation with minimal Exact installation They can ask for some guidance Exact does regular fully managed implementations The customer does keep the templates and documentation as part of all three scenarios.”— P.J. Jakovljevic, TEC Principal Analyst TEC blog post:  Getting a More Exact Picture of, well, Exact Software Americas KANA introduces Web customer service that sells Industry tags: customer service cross-industry, private Read More

AGPL v3 Touches Web Services


The Free Software Foundation (FSF) issued a press release on its newly published Affero General Public License (AGPL) version 3. This license affects the modification and distribution of software oriented toward Web-based services. The popular adoption of Web-based applications as an alternate to in-house software implementations has meant that free and open source software developed for web

service software victorgsm v3  providing their own CRM service with the application aren't required to release their modifications back to the community, so the company that originated the application wouldn't benefit from the FOSS community in the same way that the non-Web-based app developer would. That's a potentially big minus in incentives for developing web-based apps, FOSS-style. If I understand correctly, the AGPL changes that situation. It puts web-based software usage onto a footing, which is more parallel to installed Read More

The ITIL Version 3 Prescription for Transitioning Services


IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration, and change management.

service software victorgsm v3  third phase of the service life cycle: Service Transition . The use of the word transition is significant. How often have IT professionals complained about applications being thrown over the wall (the project or problem is passed to another department without consultation) from development into production with little or no visible support? Development and operations play the blame game, while the customers and users wonder what's going on and why it just can't work. Merriam-Webster defines Read More

webMethods Gets Active (Software That Is)


In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods is a vendor of B2B e-commerce integration software, and the acquisition of Active allows them to extend their integration strategy for extended supply chain and business-to-business e-commerce.

service software victorgsm v3  software development,business management software,accounting software,small business software,crm software,financial software,business accounting software,erp software,manufacturing software,accounting software small business,application integration,software workflow,lead management software,custom software development,enterprise application integration Read More

Selecting Software: A Systematic Approach to Buying Software


In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying other products and services than software. In many ways, however, selecting software is similar to selecting other products and services. Find out the key factors and criteria you should include—and what you should leave out—when you’re in the market for a new software solution.

service software victorgsm v3  than other products and services in our everyday lives. But people are generally more used to buying other products and services than software. In many ways, however, selecting software is similar to selecting other products and services. Find out the key factors and criteria you should include—and what you should leave out—when you’re in the market for a new software solution. Read More

Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

service software victorgsm v3  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More

Enterprise Software Selection Guide


Selecting an enterprise software solution takes time, energy, and resources. During the selection process, vendors present their products and services in the best possible light, leaving you to separate real functionality from marketing hype. In this guide, you’ll discover a three-phase methodology for objectively researching, evaluating, and selecting the best software solutions for your company.

service software victorgsm v3  present their products and services in the best possible light, leaving you to separate real functionality from marketing hype. In this guide, you’ll discover a three-phase methodology for objectively researching, evaluating, and selecting the best software solutions for your company. Read More

New Software Comparison Capabilities: Recruitment and Staffing Software


Over the past few months, we have built TEC’s Human Capital Management (HCM) Evaluation Center with a comprehensive set of features and functions, allowing our users to compare a wide variety of human resources (HR) and related enterprise software solutions available on the market. Last year saw the development of the Talent Management software evaluation competency, which nicely complements our

service software victorgsm v3   Read More

Mesonic Business Software


Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting, inventory management, asset accounting, payroll, and production. With sales offices in Germany, Italy, the United States (US), and Columbia, Mesonic has over 50,000 customer companies of all sizes in retail, manufacturing, and other areas of the public sector, including McDonald's, Price Waterhouse, and Deutsche Synchron.

service software victorgsm v3  erp software application,erp software company,erp software solution,erp software vendor,mesonic software,web based erp software Read More

American Software - A Tacit Avant-Garde?


Throughout June, American Software, Inc. continued to announce additional functions that broaden the scope of its e-intelliprise application suite. It also announced financial results for fiscal 2000.

service software victorgsm v3  same period last year. Services revenues were $59.7 million, a 6% decrease from the comparable period in fiscal 1999. Maintenance revenues were $25.2 million, a 3% decrease from the same period in fiscal 1999. Net loss was $1.2 million or $.06 per share, compared to last year's net loss of $8.5 million or $.38 per share excluding charges and tax benefit credit of $24.3 million or $1.10 per share for the comparable period last year. For the fourth quarter, the total revenues for the quarter were $23.3 Read More

Giving Service Companies a Fast Start


But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

service software victorgsm v3  Service Companies a Fast Start If you're in IT services or strategic consulting, you're getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy's in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you're using outdated, non-integrated software systems, the answer could be no. But, there Read More

WorkForce Software, Inc.


Located in Livonia, Michigan (US), WorkForce provides enterprise class, web-based time and attendance, and labor management software for large employers. It is a privately-held company.

service software victorgsm v3  active workforce management compare software,article planning workforce,best workforce management software,comparison between workforce management software,nasscom s list on erp solution companies in india with an workforce of 200,scm workforce optimization,site:www.business.com compare call center workforce management software,workforce management jobs,workforce management rfp,workforce management software,workforce management software comparison,workforce management software product comparison,workforce management software review,workforce management tools compare,workforce scheduler reviews Read More

We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

service software victorgsm v3  IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Read More