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摘要:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
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service management it:
Improved service management boosts revenue from both service offerings
and new product sales, while improved customer service and enhanced offerin...
发表于:
2005-08-02
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摘要:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
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service management it:
Service Lifecycle Management - Tapping into the Value of the Product Aftermarket. Jim ...
What is Service Lifecycle Management? Service ...
发表于:
2003-06-11
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摘要:
Monitoring the end-to-end performance of applications and services at all infrastructure tiers is the "holy grail" of IT
organizations. But most companies use silo-based monitoring tools incapable of monitoring events and activities occurring
elsewhere in the infrastructure. A "collaborative" approach fo (...)
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service management it:
Making the Transition from Silo to Service Management. ... Download <strong>Making
the Transition from Silo to Service Management</strong>. Comments: ...
发表于:
2010-03-11
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摘要:
Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how
rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you
need to be armed with a software package that lets you make (...)
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service management it:
Business Process Overview: Service Management. ... Download <strong>Business
Process Overview: Service Management</strong>. Comments: ...
发表于:
2010-03-11
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摘要:
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of
how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling
change. Find out how this simple and significant way t (...)
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service management it:
IT Service Management Metrics that Matter. Source ... objectives. Download
<strong>IT Service Management Metrics that Matter</strong>. Comments: ...
发表于:
2010-03-11
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摘要:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
相关的摘录
service management it:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management
(SLM) platform provider, and interviews its chief visi...
发表于:
2011-04-08
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摘要:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
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service management it:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service
Level Management. Industry analysts, Enterprise Manag...
发表于:
2010-03-11
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相关的摘录
service management it:
... In its Service Lifecycle Management (SLM) pitch, Servigistics (formerly
Strategic Service Management [SSM]) points out a dozen or so major differences between ...
发表于:
2010-04-01
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相关的摘录
service management it:
... Servigistics, one of the leaders in the nascent SLM software category, refers to it as “strategic service
management”, which entails service parts planning ...
发表于:
2008-03-05
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摘要:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
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service management it:
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service
Desk. Source: Consona. Document Type: White ...
发表于:
2010-03-11
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摘要:
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it
as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map.
Read about how focusing on long-term, strategic objectives (...)
相关的摘录
service management it:
Although information technology service management (ITSM) is not a new discipline, many
organizations have yet to adopt it as a part of their IT s... ...
发表于:
2010-03-11
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摘要:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
相关的摘录
service management it:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
发表于:
2011-01-05
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摘要:
Personalized and higher-quality network services, such as customized or performance-sensitive services, can help you stand
out from the competition. But can you give customers any range of those services without undergoing a complete system transformation?
Yes: by using mediation to deliver advanced serv (...)
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service management it:
An Introduction to Mediation-based Advanced Service Management. Source ...
Yes: by using mediation to deliver advanced service management. Find ...
发表于:
2010-03-11
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摘要:
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually
relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online
customers won’t even bother to complain. But now, o (...)
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service management it:
Service Management: Understanding the Real End-user Experience. ... Download
<strong>Service Management: Understanding the Real End-user Experience</strong>.
...
发表于:
2010-03-11
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相关的摘录
service management it:
... As for the market penetration, by 2010 the percentage of technicians with wireless access to a formal
packaged field service management solution will increase ...
发表于:
2010-03-19
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摘要:
Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while
improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while
avoiding the pitfalls of wholesale outsourcing or uncontrolle (...)
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service management it:
Attenda's IT Service Management Platform: Attenda MO - An Overview. ...
Download <strong>Attenda's IT Service Management Platform: Attenda MO - An Overview</strong>.
...
发表于:
2011-04-08
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摘要:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports on The Impact of IT Service
on Business Process Management There are potential benefits of operating business process management (BPM) side-by-side with
business service management (BSM). BPM and BSM are emergin (...)
相关的摘录
service management it:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports
on The Impact of IT Service on Business Process Mana...
发表于:
2010-03-11
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相关的摘录
service management it:
... The company lives and breathes in the post-sale service market, with the broad suite
named Strategic Service Management (SSM). Servigistics ...
发表于:
2008-12-23
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相关的摘录
service management it:
... To my surprise, an executive and acquaintance from Servigistics, a provider of strategic service
management (SSM) software, greeted me too during the usual ...
发表于:
2009-07-28
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相关的摘录
service management it:
... cost burden to asset maintenance as a business has created new software support requirements and modern
EAM and field service management (FSM) software suites. ...
发表于:
2010-03-16