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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
service desk systems:
... SRM) systems. With the addition of SRM, these organizations can address the core issues
required to operate an efficient and strategic service desk. ...
Published:
2010-03-11
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Excerpt related to
service desk systems:
... decent help desk applications for customer service advisors (agents)
and bug-tracking applications for product developers, but there were no systems designed ...
Published:
2009-07-31
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Abstract:
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications
that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be
hampering your service levels, to one that can ma (...)
Excerpt related to
service desk systems:
... increasingly complex mixture of server platforms, hardware, operating systems, data,
and ... of suboptimal servers which may be hampering your service levels, to ...
Published:
2010-03-11
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Abstract:
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts
a job at least five days before the start date, the new office will be all ready with a computer, network access, passwords,
orientation appointments and a map of the best route to (...)
Excerpt related to
service desk systems:
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts
a job at least five d...
Published:
2000-08-30
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
service desk systems:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
This is the transcript of an Audio Conference on e-procurement conducted by TEC during which brief case studies of how companies
have improved inventory turns and reduced procurement costs through Internet enabled collaboration with suppliers were presented. (...)
Excerpt related to
service desk systems:
This is the transcript of an Audio Conference on e-procurement conducted by TEC during which brief case studies of how companies
have improved inv...
Published:
2001-01-29
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Abstract:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar (...)
Excerpt related to
service desk systems:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's
second-largest independent s...
Published:
2000-01-21
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Abstract:
During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core
functions. This has created challenges in aligning the strategies and activities of all these functions dispersed across the
supply chain, each in separate legal entities. The ne (...)
Excerpt related to
service desk systems:
During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core
functions. This has...
Published:
2005-05-20
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Abstract:
Peregrine's Get.Resources is an E-procurement system that contains features to manage the acquisition of capital assets and
track their lifecycle costs. The product supports a number of different kinds of supplier arrangements ranging from internally
hosted catalogs to links with Commerce One's MarketSit (...)
Excerpt related to
service desk systems:
Peregrine's Get.Resources is an E-procurement system that contains features to manage the acquisition of capital assets
and track their lifecycle ...
Published:
2000-02-01
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
service desk systems:
... Description: Service-oriented organizations often find it difficult to balance infrastructure
costs with software systems that enable frequent modifications. ...
Published:
2010-10-29
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
service desk systems:
... Description: Service-oriented organizations often find it difficult to balance infrastructure
costs with software systems that enable frequent modifications. ...
Published:
2010-10-29
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Abstract:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiveness and IT Operations. IT is often characterized as distinct groups pursuing individual agendas and
launching disconnected initiatives to increase operational (...)
Excerpt related to
service desk systems:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiven...
Published:
2010-03-11
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Abstract:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System
with Lifecycle Management. As businesses become increasingly dependent on technology, service quality becomes more important.
With so much riding on IT’s performance, a new servic (...)
Excerpt related to
service desk systems:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System
with Lifecycle Managem...
Published:
2010-03-11
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Abstract:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised
by the Basel Committee's New Capital Accord expec (...)
Excerpt related to
service desk systems:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CI...
Published:
2010-03-11
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Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
service desk systems:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13
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Abstract:
Integrated multichannel retailing will inevitably become the norm. For retailers, the key to multichannel success lies in
understanding the factors that drive revenues and the ability to fulfill Web orders. Other challenges center around electronic
integration, visibility, and exception management. (...)
Excerpt related to
service desk systems:
Integrated multichannel retailing will inevitably become the norm. For retailers, the key to multichannel success lies in
understanding the factor...
Published:
2006-08-14
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Abstract:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing
IT governance, based on an organization's maturity. (...)
Excerpt related to
service desk systems:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implem...
Published:
2006-06-20
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Excerpt related to
service desk systems:
... was very little supported by CRM systems. ... feedback management,
knowledge base management, service experience management, help desk, and information ...
Published:
2011-09-20
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Abstract:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delivery and services and implementation methodology as its differentiating trait. (...)
Excerpt related to
service desk systems:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delive...
Published:
2005-04-05
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Abstract:
With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending
the value proposition to existing customer base. SSA GT seemingly intends to achieve its all-round product portfolio and implementation
approach through in-depth strategic partnershi (...)
Excerpt related to
service desk systems:
... Another One Bites the Dust - SSA Gored to Death), Systems Software Associates ...
partnership to deliver BPCS CRM, a sales, marketing, and service desk suite of ...
Published:
2002-01-03