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Abstract:
This three-part report describes how all businesses can benefit from software-as-a-service (SaaS) services and, in particular,
a variety of hosted services. It also provides advice, best practices, and insight on how to create security and management
policies for a distributed workforce. (...)
Excerpt related to
mobile help desk:
Securing Your Mobile Workforce. Source: Symantec. ... distributed workforce. Download <strong>Securing
Your Mobile Workforce</strong>. Comments: ...
Published:
2010-11-17
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Abstract:
The increased deployment of mobile solutions in the workplace can make navigating the corporate landscape challenging and
risky. While organizations are rightly deploying mobile device management (MDM) solutions as means to secure their mobile
devices, there is more to be done. This executive insight exa (...)
Excerpt related to
mobile help desk:
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility. Source:
SAP. Document Type: White Paper Description ...
Published:
2011-12-29
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Abstract:
The growing adoption of laptops and other portable devices is changing the foundation of traveling and telecommuting. Laptops
have overtaken desktops as the computer of choice for business users. While endpoint protection has been traditionally associated
with solutions like antivirus and firewalls, thes (...)
Excerpt related to
mobile help desk:
Raising the Bar on Mobile Workforce Security with Integrated Data Protection and Strong Authentication. Source:
DigitalPersona, Inc. ...
Published:
2011-07-25
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Abstract:
Employees with laptops can do their jobs anytime, anywhere. They are empowered to respond to customers, partners, and colleagues
faster and more effectively. Sales, service, marketing, and logistics improve... but if your company’s technical support
strategy isn’t up to scratch, these gains can be q (...)
Excerpt related to
mobile help desk:
How to Maximize the ROI from Your Company’s Laptops. Source: CommNet International, Inc. Document Type: White Paper Description
...
Published:
2010-03-11
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Excerpt related to
mobile help desk:
... Mobile Customer Relationship Management (CRM); Software as a Service (SaaS) for ...
Help Desk/Customer Support Software; Enterprise Resource Planning (ERP) for the ...
Published:
2010-09-10
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Abstract:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event
resolution processes suggests organizations are unsatisfied (...)
Excerpt related to
mobile help desk:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System R...
Published:
2010-03-11
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Abstract:
TEC principal analyst P.J. Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend
analysis, supplier lifecycle management, and services procurement successful. Since its founding in 1999, Emptoris has evolved
into a world leader in strategic supply, category spend, (...)
Excerpt related to
mobile help desk:
TEC principal analyst PJ Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis,
supplier lifec...
Published:
2012-01-10
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Abstract:
Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service,
reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments.
This white paper introduces a process and produ (...)
Excerpt related to
mobile help desk:
... This white paper introduces a process and product framework to help organizations enable
a more dynamic infrastructure for delivery of smarter products and ...
Published:
2010-04-23
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
mobile help desk:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Organizations today face fierce competition. One strategy for gaining a competitive edge is to look to advanced technological
options focused on the core business. With the rapid adoption of cloud computing, organizations can take help from technology
partners to cope with their technology requirements. (...)
Excerpt related to
mobile help desk:
... With the rapid adoption of cloud computing, organizations can take help from technology
partners to cope with their technology requirements. ...
Published:
2012-03-02
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Abstract:
Powerful strategies for taking charge of Smart Enterprise Single Sign-on (ESSO).Read our free whitepaper!No obligation ever!
The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and
write their passwords on a sticky note. This means the a (...)
Excerpt related to
mobile help desk:
Powerful strategies for taking charge of Smart Enterprise Single Sign-on (ESSO).Read our free whitepaper!No obligation ever!
The increasing number ...
Published:
2010-03-11
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
mobile help desk:
Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations. Source: Technology Evaluation Centers. Document
Type ...
Published:
2010-10-29
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
mobile help desk:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Microsoft Office Fluent User Interface: IT Decision-maker Perception. Find RFP Templates and Other Solutions to Define Your
Project Implementation In Relation To the Fluent User Interface. This white paper presents the results of a commissioned study
conducted by Forrester Consulting on behalf of Microsof (...)
Excerpt related to
mobile help desk:
Microsoft Office Fluent User Interface: IT Decision-maker Perception. Find RFP Templates and Other Solutions to Define Your
Project Implementation ...
Published:
2010-03-11
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Abstract:
The days of deploying new equipment for the sake of having the latest and greatest ended when the Internet bubble burst.
Nevertheless, there are many legitimate reasons for upgrading your company’s enterprise network. The trick is selling those
reasons to the executives holding your company’s purse s (...)
Excerpt related to
mobile help desk:
10 Ways to Sell Upper Management on a Network Upgrade. Source: Focus Research. Document Type: White Paper Description: The
days of ...
Published:
2010-11-05
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
mobile help desk:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
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Abstract:
Job Scheduling Evaluation Checklist. Documents and Other System to Use In Your Organization about Job Scheduling Evaluation
Checklist. When buying a job scheduling solution, you should gather as much information as possible to make an objective comparison
of competitive products’ key capabilities. Seek (...)
Excerpt related to
mobile help desk:
Job Scheduling Evaluation Checklist. Documents and Other System to Use In Your Organization about Job Scheduling Evaluation
Checklist. When buying ...
Published:
2010-03-11
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
mobile help desk:
... a company-wide messaging platform to support the needs of a mobile workforce ...
order to respond to a customer's technical inquiry, a VAI help desk employee might ...
Published:
2010-03-11
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Abstract:
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive
documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for
IT service management. Why? Because facilities have to be int (...)
Excerpt related to
mobile help desk:
The Relationship between ITIL and Facilities Management. Source: FacilitiesDesk. Document Type: White Paper Description: It
is an ...
Published:
2010-03-11
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Abstract:
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications
that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be
hampering your service levels, to one that can ma (...)
Excerpt related to
mobile help desk:
Data Center Best Practices: Optimizing Service Infrastructure through OS Portability. Source: PlateSpin Ltd. Document Type:
White ...
Published:
2010-03-11