-
Abstract:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated,
best-of-breed point solution? (...)
Excerpt related to
management self service:
Organizations are looking for self-service models to manage their internal and external
content. Content management systems are the answer, but th...
Published:
2007-12-12
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
management self service:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
management self service:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
To many executives, health insurance cost increases are as predictable as death and taxes. That’s why best-in-class organizations
are embracing strategies which optimize benefit cost per employee. To succeed, these companies focus on wellness programs,
clear communications about benefits choices, and b (...)
Excerpt related to
management self service:
Benefits Management Benchmark: Technology Automation and Employee Self-service.
Source: Infor. Document Type: White Paper Description ...
Published:
2010-03-11
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
management self service:
... that can evaluate the health of the product and self-report on service
needs. In addition to reported problems, effective service management requires that ...
Published:
2003-06-11
-
Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
management self service:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
management self service:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
management self service:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
With Infor Human Capital Management (HCM) 3.0, Infor has combined transactional and strategic human resources functionality
with planned integration to its flagship enterprise resource planning and extensions solutions, so that customers can better
align HCM initiatives with overall business strategy. (...)
Excerpt related to
management self service:
With Infor Human Capital Management (HCM) 3.0, Infor has combined transactional and strategic human resources functionality
with planned integrati...
Published:
2006-10-12
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Abstract:
Emerging from the quiet period after announcing its merger with Harbinger, Peregrine makes up for lost time with a trio of
announcements related to its asset management solutions. (...)
Excerpt related to
management self service:
Emerging from the quiet period after announcing its merger with Harbinger, Peregrine makes up for lost time with a trio of
announcements related t...
Published:
2000-06-26
-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
management self service:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
-
Excerpt related to
management self service:
... part of the Servigistics SSM suite: Service Knowledge Management (SKM).
... and dealers to reliably and accurately find their solutions through self-service.
...
Published:
2009-03-03
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Abstract:
Lawson's continual investment in R&D delivers innovative products, often in advance of much larger competitors. Increasing
competition from larger vendors with significant resources, puts pressure on the company to go public within the next 12 months. (...)
Excerpt related to
management self service:
Lawson's continual investment in R&D delivers innovative products, often in advance of much larger competitors. Increasing
competition from larger...
Published:
1999-02-01
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
management self service:
... that can evaluate the health of the product and self-report on service
needs. In addition to reported problems, effective service management requires that ...
Published:
2003-06-11
-
Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
management self service:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage
by aligning managers and employees with corporate goals. There is now a statistical and causal relationship among key HCM
applications and operating income growth. (...)
Excerpt related to
management self service:
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage
by aligning managers...
Published:
2006-09-28
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Abstract:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applications (i.e. SCM and CRM), J.D. Edwards may start looking forward to the future with its new winning attitude. (...)
Excerpt related to
management self service:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applic...
Published:
2002-10-02
-
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
management self service:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
Peregrine Systems divides its focus by creating two business groups. It integrates its strengths by making two product lines
work together. And the sum on the bottom line isn't too shabby. (...)
Excerpt related to
management self service:
Peregrine Systems divides its focus by creating two business groups. It integrates its strengths by making two product lines
work together. And th...
Published:
2000-11-21
-
Abstract:
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun
to invest in optimizing human capital. Human capital management, or talent management, is a set of human resources practices
focusing on the acquisition, management, and optimizatio (...)
Excerpt related to
management self service:
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun
to invest in optimizin...
Published:
2009-08-28