Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.
ITIL Integrated Software , ITSM Software , Manage SLA Compliance , Service Level Management Implementation , ITIL Assessment Tool , Service Level Management , Service Level , Data Service Level Objectives , SLA Performance Metrics , Performance Measurement Metrics , Performance Mgmt Tools , Table of Contents Executive Summary Background Service Level Management and Best Practices Six Sigma Concepts Relevance of Six Sigma for SLM Six Sigma Research Research Methodology Research Findings SLM Market