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Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

itil cert  as COBIT, ISO and ITIL. Controls are the building blocks for compliance policies, which are collections of controls pertaining to one or more technologies in your environment. Each control in the policy includes a statement of how the technology- specific item should be implemented, and one or more checks performed by the solution to validate the control. Look to select a solution that supports all these factors. Can the solution support existing policies? Verify that the VM solution you select includes Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » itil cert


Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

itil cert  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
Running and Optimizing IT: A Best-practice Approach
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT

itil cert  regulatory compliance requirements. The ITIL Framework: Best Practices for ITSM For organizations seeking to progress along the IT process maturity path, the ITIL framework offers a set of recommendations and best practices that have gained wide acceptance across multiple industries. As demonstrated in Figure 3, ITIL is the most widely implemented IT process standard currently in use by IT organizations, according to attendees of a recent ITIL conference - and it is fast becoming the de facto IT process Read More
OKENA Pioneers Next-Generation Intrusion Prevention
Intrusion prevention has evolved as a smarter alternative to intrusion detection. Pioneer OKENA has mapped application behaviors into rules, and is using these

itil cert  Pioneers Next-Generation Intrusion Prevention OKENA Pioneers Next-Generation Intrusion Prevention Featured Author - Laura Taylor - January 6, 2002 Introduction Intrusion prevention has evolved as a smarter alternative to intrusion detection. Pioneer OKENA has mapped application behaviors into rules, and is using these behavior rules to prevent intrusions up front. This second-generation approach offers substantial bottom line savings, and frees up IT resources for other tasks. Company Background Read More
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

itil cert  risk by adopting an ITIL methodology (or similar) in order to minimize confusion when downtime occurs and increase speed to uptime when something of this nature arises. TEC's Enterprise Resource Planning (ERP) Evaluation Center Read More
Case Study: Fair Isaac Corporation
Fair Isaac Corporation’s FICO scores@the global industry standard for objective, profitable risk assessment@are the most widely used consumer credit scores in

itil cert  Licensing Agreement IT | ITIL Business Software Licensing | ITIL Enterprise Software License | ITIL Enterprise Software Licensing | ITIL Free Software Licensing | ITIL License Compliance Software | ITIL License Management System | ITIL Licensing | ITIL Licensing Companies | ITIL Licensing Infringement | ITIL Licensing Products | ITIL Licensing Rights | ITIL Licensing Server | ITIL Licensing Solutions | ITIL Licensing Support | ITIL Licensing Support Network | ITIL Management Licensing | ITIL Network Acces Read More
SAP as a Retail Market Force: More Fact Than Fiction
Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal analyst P

itil cert  Information Technology Infrastructure Library (ITIL) security certifications. Further, SAP and Crossgate have zero access to their customers’ internal business data. Another retailer who uses Crossgate is neckermann.de , a leading European mail-order company. More than 400 business partners connect to neckermann.de’s internal SAP infrastructure via Crossgate’s platform for the purpose of processing orders, delivery notes, and invoices and exchanging master data. The system handles an estimated five Read More
How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

itil cert  a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how. Read More
Application Portfolio Management: Delivering Improved Functionality
Today’s technology and application leaders are pressured to deliver functionality that drives efficiency, innovation, and growth@while reducing costs. As a

itil cert  of Application Portfolios , ITIL Asset Management , Benefits of Apm , Application Managers , Practitioners of Apm , Project Portfolio Management . Executive Summary Globalization and the accelerating pace of change have created a mass of complex business, technology, and management requirements - resulting in an overwhelming mix of technologies and applications that must somehow be aligned with business and IT strategies and requirements. Profitability and growth pressures have also never been greater. To Read More
Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers
The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as

itil cert  KM Best Practices , ITIL Knowledge Management , about Knowledge Management , Efficient Knowledge Capital , Introducing Knowledge Management , Effective Knowledge Management , Stemming the Loss of Knowledge Capital , Success Knowledge Management , Open Knowledge Management , Kind of Knowledge Management , Versions of Knowledge Management , Leading Knowledge Management , Use of Knowledge Management , Latest Free Knowledge Management Reports , Successful Knowledge Management , Captured Knowledge Management , Read More
IT Planning: A Corporate Mantra
Aligning IT with business objectives has long been a mantra of corporate directives. But organizations often fall short of publishing quality documents and

itil cert  Work Planning Process | ITIL Planning Processes | ITIL Planning Process Begins | ITIL Planning Process Definition | ITIL Planning Process Guide | ITIL Planning Process Management | ITIL Planning Process Model | ITIL Planning Process Page | ITIL Acquisition Planning Process | ITIL Based Planning Process | ITIL Benefits Planning Process | ITIL Business Planning Process | ITIL Comprehensive Planning Process | ITIL Continuing Planning Process | ITIL Development Planning Process | ITIL Enhanced Planning Read More
IT Governance: Maximizing the Business Investment
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization. Some project portfolio

itil cert  Governance, Second Edition .) ITIL is a set of best practices documents and standards originally developed by the UK Government of Commerce, and directed at IT service management. ITIL is organized into a series of best practices referring to service support, service delivery, planning to implement service management, information and communications technology (ICT) infrastructure management, applications management, and the business perspective (see http://www.itil-itsm-world.com/what.htm ). When SOX Read More
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

itil cert  Your Hosted Security Service Provider: What Every IT Manager Needs to Know Symantec Hosted Services uses the power of cloud computing to secure and manage information stored on endpoints and exchanged through email, Web, and IM interactions. Our hosted security services help protect against viruses, spam, spyware, phishing, DDOS attacks, directory harvest attacks, data leaks, and other organization-damaging threats. Source: Symantec Resources Related to Selecting Your Hosted Security Service Pro Read More
Top Ten Reasons to Automate Your IT Processes
Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data;

itil cert  information technology processes,IT process automation,monitoring,ticketing,change and configuration management,ITIL incident management,frontline IT operators,disparate system integration,HP,automate IT processes Read More
10 Steps to Continuous Compliance: Putting in Place an Enterprise-wide Compliance Strategy
Understanding the full scope of risk in today’s complex business environment is a must for achieving compliance with governmental mandates and industry

itil cert  practices like COBIT or ITIL, 46% of companies responding to a recent Forrester Research survey still use homegrown processes and applications to manage compliance activities. And most lack a primary, over arching approach for handling compliance. A better approach is to unify security and risk management with a single, intelligent solution that addresses all four key areas of compliance: Protection for corporate policies and intellectual property Meeting legal mandates and governmental regulations Meetin Read More

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