Featured Documents related to » itil cert

ERP Software Evaluation Reports
The software evaluation report for ERP provides extensive information about software capabilities or provided services. Covering everything in the ERP comprehensive model, the report is invaluable toward RFI and business requirements research.

ERP RFP Templates
RFP templates for ERP systems help you establish your selection criteria ranging from batch control and reporting, formula and routing capabilities, to shop floor control, manufacturing management, finance, sales, and human resources.

ERP Evaluation Center
Define your enterprise resource planning (ERP) software requirements, see how vendors measure up; and choose the best solution.

Documents related to » itil cert

ITIL Foundation Fasttrack—The Way You Want It!
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.

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1/28/2011 4:01:00 PM

Measuring the ROI of Internal ITIL Investments
The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL implementations, while implementing robust governance processes to measure and report progress—or else risk implementations that fail to live up to stakeholder expectations.

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7/27/2007 2:25:00 PM

Getting ITIL Done with IT Process Automation
Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and reporting. So how can you automate these processes and drive real value?

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8/28/2007 3:41:00 PM

The Miracle in Detroit: Putting the ROI into ITIL
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?

ITIL CERT:
12/19/2006 9:04:00 AM

Reporting Value of IT Services with Balanced Scorecards
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT Services with Balanced Scorecards A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

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10/3/2005 12:39:00 PM

Proof Positive: Extended Validation SSL Increases Online Sales and Transactions
This white paper provides insights into how Extended Validation (EV) SSL can help increase online transactions and sales by alleviating consumer concerns about identity theft and fraud.

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10/11/2011 10:12:00 AM

11 Reasons to Choose QLogic iSCSI HBAs over Software Initiators and TOE
Storage area network (SAN) administrators are under constant pressure to reduce costs, particularly in the area of storage systems. iSCSI technology offers an alternative to fibre channel for implementing SANs enabled by Ethernet at a significantly lower total cost of ownership. We contrast the options for connecting a system to an iSCSI SAN, and describe why a full iSCSI offload host bus adapter (HBA) is the best method.

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9/6/2007 10:38:00 AM

The High Cost of Change for ERP: What Does it Cost to Keep Up to Date?
Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t whether an ERP solution supports change, but rather at what cost? How quickly can adjustments be made, and what stresses do such changes place on the organization. To answer these questions, this paper provides results from a survey of senior finance executives.

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10/26/2010 3:19:00 PM

The Relationship between ITIL and Facilities Management
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for IT service management. Why? Because facilities have to be intact and operating seamlessly to manage the physical environment where the IT infrastructure is located. Find out more.

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4/12/2009 10:30:00 PM

Controlling Change: The Missing Ingredient
It is widely acknowledged that unauthorized changes made to an IT infrastructure cause up to 80 percent of a system’s unavailability. So what key ingredient is needed to reduce that percentage? By adding change control to an existing or planned change management infrastructure, businesses can improve IT service availability, lower compliance costs, and accelerate their IT infrastructure library (ITIL) implementations.

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11/6/2007 2:08:00 PM

Top Ten Reasons to Automate Your IT Processes
Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data; all of which needs to be managed. Businesses can't afford to solve this problem by continually adding to headcount. They have to find a way to manage it all more efficiently. This white paper explains the top ten reasons why businesses are adopting IT process automation.

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10/22/2012 4:00:00 PM