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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 itil cert


Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

itil cert  as COBIT, ISO and ITIL. Controls are the building blocks for compliance policies, which are collections of controls pertaining to one or more technologies in your environment. Each control in the policy includes a statement of how the technology- specific item should be implemented, and one or more checks performed by the solution to validate the control. Look to select a solution that supports all these factors. Can the solution support existing policies? Verify that the VM solution you select includes

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » itil cert

Identify and Leverage Your Existing Service Life Cycles


Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

itil cert  Service Delivery Interface , ITIL Service Management , New Process Management , Business Service Management Software . Contents   Executive overview Traditional understandings: from mechanics to airlines Understand service life cycles, lifelines and the forward spiral Discover existing service life cycles Improve service management through a comprehensive approach Conclusion About IBM Service Management   Executive overview Service management has become a critical — and rapidly moving — target for Read More

6 IT Resolutions You Can’t Afford NOT to Make for 2009


Yes, we know everyone had a great New Years party. We saw the ball drop from Big Apple, watched celebrations all over the globe, and optimistically made the same old New Year resolutions again. But what about the resolution for your industry and the global economy in general? What does the dawn of 2009 have for your industry? Let’s evaluate some of the events which will mold the fortune of many

itil cert  methodology ( Agile , ITIL ), automate testing ( Business Technology Optimization ), or acquire CMMI or ISO certification; well, this could be the best time to bring those ideas to reality. In order to make those ideas reality, companies do not require huge financial investment. As customer demand for new development is decreasing, organizations just need to properly allocate time and resources, which should be readily available internally. Improving the quality of existing software and IT services can Read More

CyberPeepers from Korean Sites Peek at U.S. Networks


Numerous United States Internet sites are being bombarded by cyberpeepers from Korea. Whether or not these network scans constitute an attack depends upon whom you ask, and how far into your infrastructure they get.

itil cert  from Korean Sites Peek at U.S. Networks Event Summary In the past two weeks, a large number of United States Internet sites have reported an on-slaught of network probes or scans from the Republic of Korea. Security engineers and systems administrators have been spending a lot of time in the last few weeks asking each other, Why are we seeing so many scans from Korea. and, Who is scanning for what? There have been numerous speculations made about all the ubiquitous Korean network probes. Read More

How to Maximize Your IT Services with Lifecycle Management


As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.

itil cert  SLcM is based on ITIL v3 best practices ITIL's five service lifecycle stages HP is an ITIL leader How service lifecycle management works Taking SLcM from theory to practice HP Service Manager software increases the value of Service Lifecycle Management Revisiting the previous example using Service Manager Summary Resources Introduction Services are the new currency of the IT organization- the irreducible element that allows IT to structure and streamline its operations, transact business with its Read More

Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues


The Sarbanes-Oxley Act (SOX) requires publicly traded firms to demonstrate that their accounting and reporting practices are in compliance with regulatory standards. Section 404 of SOX addresses the concept and practice of segregation of duties—a key aspect of this legislation, and the focus of this article.

itil cert  Information Technology Infrastructure Library (ITIL) guidelines. Corrective action to be taken must be documented so that it can be retrieved, and the work performed by another person. SOD Checklist If your organization is planning to review its SOX- and SOD-readiness, then a good starting point is to obtain a copy of the ISACA's segregation of duties control matrix to use as a general guideline. If after reviewing the matrix you conclude that your company performs certain tasks that cannot be segregated, Read More

ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

itil cert  Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More

The ITIL Version 3 Prescription for Transitioning Services


IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration, and change management.

itil cert  ITIL Version 3 Prescription for Transitioning Services No matter the size of the organization, the industry, or the market sector, and no matter how long it has been in existence or how dependent it may or may not be on technology, every organization struggles with change. Projects run over time and over budget. New elements seem to break what was working before. Rollouts fail part way through, with no clear way to get back to the starting point. And all the while, we are hemorrhaging time and money, Read More

Outsourcing Best Practices-A Primer on Outsourcing Governance


The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

itil cert  Pragmatic Outsourcing QOS | ITIL Outsourcing | ITIL Outsourcing Best Practices | ITIL Easy Outsourcing | ITIL Help Desk Outsourcing | ITIL Outsourcing Information | ITIL Outsourcing Management | ITIL Strategic Outsourcing | ITIL Outsourcing Solutions | ITIL Outsourcing Articles | ITIL Process Outsourcing | ITIL Outsourcing Meaning | ITIL Outsourcing Definition | ITIL Successful Outsourcing | ITIL Outsourcing Services | ITIL Business Outsourcing | ITIL Outsourcing Company | ITIL Offshore Outsourcing | Read More

Legal Risks of Uncontrolled E-mail and Web Access


E-mail and the Internet are critical resources for most organizations, but the attributes that make them so essential can generate significant legal risks for employers. E-mail and Internet misuse continues unabated. This paper considers some of the risks of employee use of e-mail and the Internet and suggests solutions such as setting up effective usage policies to help reduce risk.

itil cert  symantec,proxy,windows server,internet privacy,system management,compliance,malware,health and safety,risk management,itil,anti malware,risk assessment,windows security,network security,virtual server Read More

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

itil cert  Event Notification MIS | ITIL Event Resolution | ITIL Effective Event Resolution | ITIL Fast Event Resolution | ITIL Improve Event Resolution | ITIL Event Resolution Process | ITIL Probabilistic Event Resolution | ITIL Improving Event Resolution | ITIL Automating Event Resolution | ITIL Event Resolution Invention | ITIL Optimization of Event Resolution | ITIL System Supported Optimization | ITIL Event Processing | ITIL Corresponding Resolution Event | ITIL Tactical Event Resolution | ITIL Event Read More

Strategic Considerations for Evaluating Enterprise Performance Management Solutions


Consolidation in the enterprise performance management (EPM) market has led to a glut of misleading, and sometimes overstated, vendor claims. This has served to confuse end users evaluating solutions, just at the time when an EPM strategy is so important—particularly for organizations looking to broaden their EPM strategies. Find out what you need to know before you start evaluating EPM solutions for your organization.

itil cert  Information Technology Management | ITIL Financial Management | Epm Environment | BPM Software Selection | Key Performance Indicators | KPI | Long Term Epm Strategy | Considerations for Evaluating Enterprise Performance Management | Area of Epm | Business Reporting Software | Epm White Papers | Enterprise Performance Management White Paper | Business Intelligence White Papers | Epm Software Selection | Enterprise Performance Management Software Selection | Performance Management Resources | What is Epm | Read More

Creating a Winning Data Transmission Service


Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully deliver data to an increasing number of target platforms and meet rising customer expectations, leading companies are adopting service-oriented architectures (SOAs) and upgrading their file transfer departments into data transmission services. Find out more.

itil cert  about previously Look to ITIL (IT Infrastructure Library) This proven model is the place to start. ITIL can support you with solid information on how to define and organize data transmission technology as a service. For more information about ITIL, check out http://www.itlibrary.org Define the scope of the service, mission statement and vision Show your organization that a Data Transmission Service delivers value that can be measured. Take these steps Define, track, and publish your key metrics. (Like per Read More

The Sum of All Malware Fears: Siemens on Stuxnet


When Stuxnet malware hit the mainstream media in September 2010, it all sounded like a plotline straight from a Tom Clancy thriller. After all, Stuxnet targeted the Siemens industrial control systems implemented at so-called “high-value infrastructure” installations in Iran. The media response was appropriately hysterical. TEC interviews Stefan Woronka, Siemens’ director of professional services, in an attempt to de-Clancify the story.

itil cert  Sum of All Malware Fears: Siemens on Stuxnet   When Stuxnet malware hit the mainstream media in September 2010, it all sounded like a plotline straight from a Tom Clancy thriller. After all, Stuxnet—the first worm ever developed to reprogram industrial systems —was reportedly designed to take aim at Iranian nuclear power stations. More specifically, Stuxnet targeted the Siemens industrial control systems implemented at so-called “high-value infrastructure” installations in Iran. The media Read More

10 Steps to Continuous Compliance: Putting in Place an Enterprise-wide Compliance Strategy


Understanding the full scope of risk in today’s complex business environment is a must for achieving compliance with governmental mandates and industry regulations. However, many companies have a limited perception of risk and struggle to make compliance an enterprise-wide, integrated process. Compliance is no longer a one-time isolated project; it’s an ongoing effort—and you’re just tens steps away from discovering why.

itil cert  practices like COBIT or ITIL, 46% of companies responding to a recent Forrester Research survey still use homegrown processes and applications to manage compliance activities. And most lack a primary, over arching approach for handling compliance. A better approach is to unify security and risk management with a single, intelligent solution that addresses all four key areas of compliance: Protection for corporate policies and intellectual property Meeting legal mandates and governmental regulations Meetin Read More