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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it helpdesk job  IT Services Organization | IT Strategy | IT-based Services | Itil | Itil Adoption | Itil Application | Itil Applications | Itil Asset Management | Itil Basics | Itil Benefits | Itil Best Practice | Itil Best Practices | Itil Books | Itil Certificate | Itil Change Management | Itil Change Management Tools | Itil Checklist | Itil Compliance | Itil Compliant | Itil Configuration Management | Itil Courses | Itil Critical Success Factors | Itil Definition | Itil Definitions | Itil Delivery | Itil Deployment | Read More
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Documents related to » it helpdesk job


Network Associates Hopes to Rekindle the Flame
Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to

it helpdesk job  capital, require accountability, and, it hopes, keep class action lawsuits to a minimum. To create new focus, NAI has wrapped its MagicSolutions helpdesk product around its new portal, MyCio.Com in hopes to spark some interest through a new front door. Source: NAI MyCio.com is being marketed as your virtual Chief Internet Officer with the strategy that whatever your information technology problem is, NAI can point you to an appropriate solution. Since high-level technology decisions typically are made by Read More
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

it helpdesk job  | IT Systems | IT Systems Management | ITIL | ITIL | ITIL Adoption | ITIL Application | ITIL Applications | ITIL Asset Management | ITIL Basics | ITIL Benefits | ITIL Best Practice | ITIL Best Practices | ITIL Books | ITIL Certificate | ITIL Change Management | ITIL Change Management Tools | ITIL Checklist | ITIL Compliance | ITIL Compliant | ITIL Configuration Management | ITIL Courses | ITIL Critical Success Factors | ITIL Definition | ITIL Definitions | ITIL Deployment | ITIL Development | ITIL Documen Read More
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

it helpdesk job  concerned with case management, it does not compete with Pegasystems , KANA, IBM BPM , Open Text , etc. The company competes mainly with the large providers of contact center solutions based on knowledge bases, such as eGain and Oracle CX (formerly RightNow , InQuira , Siebel , etc.) on the one side, and with Jive on the social collaboration side. The company recently delivered the Chat Engage+ product, which should help companies better engage and advertise with Facebook users via Facebook’s social gra Read More
Encompix--Thriving on Encompassing Complexity Part One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets

it helpdesk job  narrow marketing opportunity, as it estimates approximately 7,000 mid-market prospective customers in its target geographies in the US Midwest, Northeast, West Coast, Southwest, and Canada. With the touted (approximately) 80 percent success rate against its usual suspect direct competitors, such as Lilly Software , Jobscope , Made2Manage , Epicor (the Vantage product), MAPICS (the SyteLine product), Visibility , and Microsoft Business Solution ( MBS ) Solomon , and with the average implementation of 150 Read More
The Benefits of Focusing on a Niche and Serving it Well: EcFood - A Dot-com Making It
ecFood is a strategic sourcing vendor focused on the industrial food market. Its recent financial results prove that being highly focused can bring value to

it helpdesk job  a Niche and Serving it Well: EcFood - A Dot-com Making It Event Summary Food and beverage industry strategic sourcing vendor ecFood , recently announced exceptional results for 2001 with dramatic increases in revenue, gross margin, transaction volume, customer acquisition and services. The privately held company closed out the year with record-breaking performance, including an 815% increase in gross margin from 2000 and revenue of $37.6 million. ecFood also acquired a major dairy industry purchasing Read More
IT Asset Management: Saving Money, Reducing Risk
Managing IT assets is a vital corporate function—and a source of potential liability if not performed properly. By effectively managing IT assets, businesses

it helpdesk job  Money, Reducing Risk Managing IT assets is a vital corporate function—and a source of potential liability if not performed properly. By effectively managing IT assets, businesses can be assured that each IT dollar has been well spent. With an asset management solution, your IT staff can monitor application usage and budgets more accurately, and improve in-house IT support and performance—resulting in greater efficiency and reduced costs. Read More
Harnessing IT to Boost Sustainability-and Profit
While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions

it helpdesk job  IT to Boost Sustainability-and Profit While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions. However, technology, combined with smart policy, can significantly reduce the emissions responsible for climate change. Learn where IT has high-impact potential to reduce carbon emissions while boosting profitability—and how you can use IT to “green” your practices for larger-scale benefits. Read More
Bridging the IT Talent Gap
Recruiting IT talent to insurance companies has never been easy@but today, demographic pressures make the task of IT staffing even harder, as IT professionals

it helpdesk job  the IT Talent Gap Recruiting IT talent to insurance companies has never been easy—but today, demographic pressures make the task of IT staffing even harder, as IT professionals retire and fewer new graduates become available to fill the positions. IT outsourcing may not offer the help you seek. To make sure your company can survive and prosper, learn how to find ways to hire qualified IT staff, and keep the IT staff you already have. Read More
Computer, IT, and Software
The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best

it helpdesk job  IT, and Software The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best business and technology practices. In a market that changes every day, high financial risks must be addressed accordingly. Computer, IT, and software companies must take action to maintain profitability and stay competitive. Leading companies in this industry that adopt technologies to help meet their business, operational, Read More
Cognitive IT Solutions
Founded in 2002, Cognitive IT Solutions opened its doors in Manila, Philippines to provide outsourced Application Development Services to clients abroad.

it helpdesk job  IT Solutions Founded in 2002, Cognitive IT Solutions opened its doors in Manila, Philippines to provide outsourced Application Development Services to clients abroad. Read More
Outsourcing--IT Infrastructure RFI/RFP Template
Employee Information,IT Facility and Data Center Operation,Distributed Technology Operation,Network and Communications Service,Business Continuity and

it helpdesk job  RFI/RFP Template Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility Read More
Drink-IT
Drink-IT@ is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized

it helpdesk job  IT Drink-IT® is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized beverage wholesalers, and beverage producers. Drink-IT enables them to cover all enterprise resource planning (ERP) and customer relationship management (CRM) processes in one integrated solution. Drink-IT enables companies to make informed decisions in production and quality management, logistics, sales, and promotions, and helps them Read More

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