-
Excerpt related to
it help desk systems:
... In fact, I wonder how many great features or critical bugs are trapped in any ISV’s help
desk systems and never make it to the bug/feature tracking system? ...
Published:
2009-07-31
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Abstract:
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management,
often unaware of some subtle TCO factors (...)
Excerpt related to
it help desk systems:
... Total cost of ownership (TCO) is a model that helps systems managers understand and
handle the budgeted and unbudgeted costs of an IT component throughout its ...
Published:
2000-07-26
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Abstract:
The core components of a retail information system are inventory management, inventory optimization, revenue management,
sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise
resource planning, customer relationship management, and war (...)
Excerpt related to
it help desk systems:
The core components of a retail information system are inventory management, inventory optimization, revenue management, sales
management, and rep...
Published:
2006-03-13
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Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
it help desk systems:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13
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Abstract:
There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed
system and how long you expect to use it, you should also think about the number and type of features you need, from call
hold and speed dial, to computer telephony integration (CTI). (...)
Excerpt related to
it help desk systems:
How to Buy a Phone System. Source: VoIP-News. Document Type: Checklist/Guide Description: There are many factors to consider
when purchasing a new phone system. ...
Published:
2010-03-11
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Abstract:
For many years, the various departments at Walker Foods worked independently of one another, which seriously impeded the
flow of data throughout the enterprise. It was clear that an integrated system was in order, and after a few initial upgrades,
the company decided on AppFinity’s WebCustomer overall (...)
Excerpt related to
it help desk systems:
Innovative and Easy-to-use Online Ordering Systems Empower Walker Foods’ Employees and Customers. Source:
AppFinity Software Corp. ...
Published:
2010-03-11
-
Excerpt related to
it help desk systems:
... that very good help desk or feedback management vendors do not offer
sales force automation, for instance. So you may have to buy and use two systems if you ...
Published:
2011-09-20
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Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
it help desk systems:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15
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Abstract:
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications
that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be
hampering your service levels, to one that can ma (...)
Excerpt related to
it help desk systems:
Document Type: White Paper Description: Today’s data centers are an increasingly complex mixture of server platforms, hardware,
operating systems, data, and ...
Published:
2010-03-11
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Abstract:
Manual IT management can create significant problems with service and control for small- to medium-sized businesses, and
add worrisome operational and resource costs. However, automated IT systems can significantly reduce and even eliminate many
of these problems. Automate your IT systems now to increase (...)
Excerpt related to
it help desk systems:
... However, automated IT systems can significantly reduce and even eliminate many of these
problems. Automate your IT systems now to ...
Published:
2010-03-11
-
Abstract:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event
resolution processes suggests organizations are unsatisfied (...)
Excerpt related to
it help desk systems:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System R...
Published:
2010-03-11
-
Abstract:
During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core
functions. This has created challenges in aligning the strategies and activities of all these functions dispersed across the
supply chain, each in separate legal entities. The ne (...)
Excerpt related to
it help desk systems:
During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core
functions. This has...
Published:
2005-05-20
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Abstract:
Facilities Management is Moving Forward with Technology.Solutions and Other Documents to Characterize Your Buy, In Relation
To Facilities Management Moving Forward with Technology Information is one of the most valuable resources for facilities management
departments, so it’s essential to have a process (...)
Excerpt related to
it help desk systems:
Facilities Management is Moving Forward with Technology.Solutions and Other Documents to Characterize Your Buy, In Relation
To Facilities Managemen...
Published:
2010-03-11
-
Abstract:
Emerging from the quiet period after announcing its merger with Harbinger, Peregrine makes up for lost time with a trio of
announcements related to its asset management solutions. (...)
Excerpt related to
it help desk systems:
Emerging from the quiet period after announcing its merger with Harbinger, Peregrine makes up for lost time with a trio of
announcements related t...
Published:
2000-06-26
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
it help desk systems:
Document Type: TEC Report Description: Service-oriented organizations often find it difficult to balance infrastructure costs
with software systems that enable ...
Published:
2010-10-29
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Abstract:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the
vendor to provide its customers with easy migration paths to updated technology. (...)
Excerpt related to
it help desk systems:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed
the vendor to provide its cu...
Published:
2003-06-03
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
it help desk systems:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar (...)
Excerpt related to
it help desk systems:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's
second-largest independent s...
Published:
2000-01-21
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
it help desk systems:
... SRM) systems. With the addition of SRM, these organizations can address the core issues
required to operate an efficient and strategic service desk. ...
Published:
2010-03-11
-
Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
it help desk systems:
... Evaluation Centers. Description: Service-oriented organizations often find it difficult to balance infrastructure
costs with software systems that enable ...
Published:
2010-10-29