-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
helpdesk consulting:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
helpdesk consulting:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with
an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time
forecasting monthly revenues and staffing needs, which (...)
Excerpt related to
helpdesk consulting:
The Evolution of IT as a Service. Source: N-able Technologies Inc. Document Type: White Paper Description: Most IT service
providers ...
Published:
2010-03-11
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Abstract:
For managed services providers (MSPs) aiming to serve small and medium-sized businesses, the ability to capture and retain
lasting customer relationships is a determining factor for long-term profitability. Only by clearly and consistently communicating
your value to your customer can you hope to attain (...)
Excerpt related to
helpdesk consulting:
From Promises to Proof: How to Demonstrate Value to Your Customers. Source: N-able Technologies Inc. Document Type: White
Paper Description ...
Published:
2010-03-11
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Abstract:
Service companies that want to thrive need to find a better way to deliver services and run their business. Automating IT
services is the answer, and it should be the immediate goal of any company that aims to stay in business as market pressures
increase. Looking beyond basic automation, becoming a mana (...)
Excerpt related to
helpdesk consulting:
IT Service Delivery: From Basic Automation through to Managed Services. Source: N-able Technologies Inc. Document Type: White
Paper ...
Published:
2010-03-11
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Abstract:
Margins on profitable products and services erode as they become commoditized. And now, the same process is starting to happen
to the IT services market. To avoid the commoditization trap and distinguish their services from their competitors, managed
services providers (MSPs) need to develop a two-pronge (...)
Excerpt related to
helpdesk consulting:
Key Strategies for Beating the Commoditization Curve. Source: N-able Technologies Inc. Document Type: White Paper Description:
Margins ...
Published:
2010-03-11
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Abstract:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
Excerpt related to
helpdesk consulting:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
Published:
2008-08-20
-
Abstract:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
Excerpt related to
helpdesk consulting:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
Published:
2008-08-20
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Abstract:
Get free managed service providers maturity model informations.Optimize your organization needs. A business' success delivering
managed services depends on its ability to improve the delivery of effective and efficient services to its customer base.
Learn about ways that managed services providers (MSPs) (...)
Excerpt related to
helpdesk consulting:
Get free managed service providers maturity model informations.Optimize your organization needs. A business' success delivering
managed services de...
Published:
2010-03-11
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Abstract:
i2 receives a great deal of criticism for delivering less than it sells, but remains the one SCM vendor most capable to realize
its vision. (...)
Excerpt related to
helpdesk consulting:
i2 receives a great deal of criticism for delivering less than it sells, but remains the one SCM vendor most capable to realize
its vision.
Published:
2000-08-29
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Abstract:
Powerful strategies for taking charge of Smart Enterprise Single Sign-on (ESSO).Read our free whitepaper!No obligation ever!
The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and
write their passwords on a sticky note. This means the a (...)
Excerpt related to
helpdesk consulting:
Powerful strategies for taking charge of Smart Enterprise Single Sign-on (ESSO).Read our free whitepaper!No obligation ever!
The increasing number ...
Published:
2010-03-11
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Abstract:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiveness and IT Operations. IT is often characterized as distinct groups pursuing individual agendas and
launching disconnected initiatives to increase operational (...)
Excerpt related to
helpdesk consulting:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiven...
Published:
2010-03-11
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Abstract:
Cutting the Risk from CRM Purchase and Deployment. Get Free Documentation for Cutting the Risk from CRM Purchase and Deployment.
Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools
that any size of business can deploy. Indeed, many (...)
Excerpt related to
helpdesk consulting:
Cutting the Risk from CRM Purchase and Deployment. Get Free Documentation for Cutting the Risk from CRM Purchase and Deployment.
Customer relations...
Published:
2010-03-11
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Abstract:
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain
the leader within its selected segments. However, the road to becoming uniformly globally recognized player will not be smooth. (...)
Excerpt related to
helpdesk consulting:
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain
the leader within i...
Published:
2005-09-06
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Abstract:
Get optimum efficency and productivity cocnerning on demand software as a service.Read Free Guides and IT Reports Related
To SaaS. Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such
as data integrity, maintaining compliance, and ensuring pr (...)
Excerpt related to
helpdesk consulting:
Get optimum efficency and productivity cocnerning on demand software as a service.Read Free Guides and IT Reports Related
To SaaS. Discover a frame...
Published:
2010-03-11
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Abstract:
Find out how co-sourcing help companies to reduce cost and improve efficiencies. Become an expert of co-sourcing. Read this
whitepaper. In the ever-changing economy, organizations looking to cut costs and drive innovation are turning to co-sourcing
as a cost-effective and less risky alternative to outsour (...)
Excerpt related to
helpdesk consulting:
... Whether you need a helpdesk professional to support your field team, a project management
expert to develop the implementation plan or skilled resources to ...
Published:
2010-07-06
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
helpdesk consulting:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11
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Abstract:
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning
system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However,
given a certain number of viable solutions from more renowne (...)
Excerpt related to
helpdesk consulting:
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system
as one of the best...
Published:
2004-05-24