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How to Select an ERP System When You’re Dead
When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap.He just wasn’t

help desk system com  a strong CRM component—those help desk requests are really starting to clog up the system… and to be honest, our field reps could use some tighter linkage with head office, know what I’m sayin’? “And as for accounting functionality, OK, now here’s the thing. Forecasting numbers are a little unreliable since the Big Unplug… plus, you should see some of the inventory management headaches we’re getting into—transubstantiation, schmansubstantiation, you ever try reconciling a holy trinity Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk system com


Hitch Your Wagon to a Wild Horse?
In the frantic race to be “on the web” companies are looking outside for help to design and build their web sites. In the frantic race to be the “bleeding edge

help desk system com  capability would follow to help prospects find solutions to their issues within the set of promoted products. Product Sales and Customer Service capabilities might be layered next. Subsequent stage might add tutorials, decision support tools, and other devices to hold a relationship with customers. While stage one is in production, stage two is in construction, stage three is in design and concepts for stage four would be in development. With two or more stages designed and scheduled well in advance, the Read More...
Standardizing on One ERP System in a Multi-division Enterprise
In an enterprise with multiple operating divisions, should the enterprise standardize on a single set of software? Recent broadening of major ERP products

help desk system com  investments in services like help desk, upgrades, etc. can be leveraged across the operating units resulting in lower cost and, in most cases, a higher level of service. However, significant IT cost benefits will not be achieved if the above operational benefits are not addressed and achieved. Impact of M&A, the corporate culture and infrastructure    Mergers and acquisitions raise an even more difficult set of standardization questions. When a new unit is acquired, should the existing systems be Read More...
Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

help desk system com  described to facilitate and help in the decision-making process through a collaborative partnership with your software vendor. In this article, a distinction is made between a service pack and a new release. Typically, a service pack is issued to fix software bugs and is not intended to add or modify functionality and data elements. Consequently, unless you have also modified or enhanced the code that is being altered, a service pack should be able to be installed with little effort or testing. Read More...
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
The days of telephone switchboard operators are long gone. In today@s electronic age, through private branch exchange (PBX) technology, operators have been

help desk system com  that's most likely to help them resolve their issue, even if that issue is just that they don't know what to do next. Call Forwarding Every e ff icient PBX system MUST be able to automatically forward calls to various destinations within the PBX network. If a user can't get to his or her phone, the system can and should forward calls to whichever destination makes the most sense: their mobile phone number, their co-worker, their supervisor, their voice mailbox or any other destination based upon company Read More...
Phone System Buying Disasters to Avoid: C-Level Executives Share Hard Learned Lessons
Phone system buying disasters can prove costly for any business. This whitepaper presents advice from phone system managers who have been at the forefront in

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Industry Expert's Guide to Buying a Business Phone System
Learn about VoIP and how you can get more for less in Industry Expert's Guide to Buying a Business Phone System.

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How Much Should You Pay for Your Business Phone System?
Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others

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TeamHeadquarters
TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project

help desk system com  of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Read More...
Sun to
Sun Microsystems Inc. is working towards eventually

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Phone System Buying Checklist
Phone System Buying Checklist. Are you buying a new business phone system but have a few critical questions?

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SMB Phone System Buyer's Guide
The SMB Phone Systems Buyers Guide makes it easy.

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Systems Management Buyer's Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

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Business Phone Systems Buyer’s Guide
If you need a new phone system, this buyer’s guide will bring you closer to taking the first steps of testing a system and making the move. Go for it. All you

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