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Abstract:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient
performance metrics to become value-driven. (...)
Excerpt related to
help desk positions:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the c...
Published:
2006-03-20
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Abstract:
Emerging from the quiet period after announcing its merger with Harbinger, Peregrine makes up for lost time with a trio of
announcements related to its asset management solutions. (...)
Excerpt related to
help desk positions:
Emerging from the quiet period after announcing its merger with Harbinger, Peregrine makes up for lost time with a trio of
announcements related t...
Published:
2000-06-26
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
help desk positions:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
help desk positions:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Abstract:
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact
of such a decision. (...)
Excerpt related to
help desk positions:
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact
of such a decision.
Published:
2002-04-09
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Abstract:
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact
of such a decision. (...)
Excerpt related to
help desk positions:
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact
of such a decision.
Published:
2002-04-09
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Abstract:
Concur began as a vendor of shrink-wrapped travel and expense tracking software, but is now making a play to be a major provider
of self-service Internet-enabled applications, including offerings in E-purchasing and Human Resources. (...)
Excerpt related to
help desk positions:
Concur began as a vendor of shrink-wrapped travel and expense tracking software, but is now making a play to be a major provider
of self-service I...
Published:
2000-03-01
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Excerpt related to
help desk positions:
... and Preventive Action (CAPA) module, Training Record Management, Help Desk
solutions, as well ... to founding Omnify Software, he has held positions as application
...
Published:
2011-04-18
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Abstract:
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage
by aligning managers and employees with corporate goals. There is now a statistical and causal relationship among key HCM
applications and operating income growth. (...)
Excerpt related to
help desk positions:
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage
by aligning managers...
Published:
2006-09-28
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Abstract:
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During
Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO. (...)
Excerpt related to
help desk positions:
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During
Explore 2000, QAD’s a...
Published:
2000-07-05
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Excerpt related to
help desk positions:
... On the one hand, the vendor positions ResponsAbility as a ... Back-office
(Administration) — expense claims, travel authorizations, help desk requests, purchase ...
Published:
2008-09-02
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Abstract:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Commerce activities. (...)
Excerpt related to
help desk positions:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Comm...
Published:
2002-06-08
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
help desk positions:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
help desk positions:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Running and Optimizing the Business of IT : The SAP Best Practices Approach. Download Technology Research Guides Related To
the Optimization of thrBusiness of IT. IT has long been seen as one of the best ways to address the challenges of the business
environment. Yet the complexity and rigidity of IT infr (...)
Excerpt related to
help desk positions:
Running and Optimizing the Business of IT : The SAP Best Practices Approach. Download Technology Research Guides Related To
the Optimization of thr...
Published:
2010-03-11
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Abstract:
An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management
(PLM) technology. Therefore, the PLM software market could be on the edge of a significant growth cycle. (...)
Excerpt related to
help desk positions:
... Over time, whole business processes, like help desk support, claims
processing, and other ... area, and has held various senior management positions in product
...
Published:
2008-10-17
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Abstract:
ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet''
the costly, time-consuming manual process that some companies still use to do upgrades and installations. Unfortunately, the
cure often has some of the same pitfalls as the probl (...)
Excerpt related to
help desk positions:
ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet''
the costly, time-co...
Published:
2003-07-01
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Abstract:
Your Challenge: Get Decision Makers' Approval for Compliance Exposures in ERP Systems. Specific, Measurable, Achievable, Relevant
and Time-Bound. This paper examines key issues for CFOs and CEOs in managing ERP systems in the new world of SOX, IFRS, Basle
II. While most IT management attention seems to be (...)
Excerpt related to
help desk positions:
Your Challenge: Get Decision Makers' Approval for Compliance Exposures in ERP Systems. Specific, Measurable, Achievable,
Relevant and Time-Bound. T...
Published:
2010-03-11
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Abstract:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM
solutions. (...)
Excerpt related to
help desk positions:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the compan...
Published:
2000-08-24
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Excerpt related to
help desk positions:
... way for individuals to discuss their positions on a ... every white
paper that crosses my desk, a lot ... How white papers can help the prospective
enterprise software ...
Published:
2008-01-17