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Abstract:
A software migration can cause pain over many months in at least three crucial areas, though it will provide long-term benefit.
But with a migration assurance program, you can completely avoid major pain. Find out how a rollover to Office 2007 and Vista
can impact the productivity of your users, your IT (...)
Excerpt related to
help desk magic:
How Much Will an Office 2007 and Vista Migration Hurt? Source: PC Helps Support. Document Type: White Paper Description: A
software ...
Published:
2010-03-11
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Abstract:
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts
a job at least five days before the start date, the new office will be all ready with a computer, network access, passwords,
orientation appointments and a map of the best route to (...)
Excerpt related to
help desk magic:
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts
a job at least five d...
Published:
2000-08-30
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Abstract:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and propelled by something unusual – profits – the company is hoping to regain its former luster. (...)
Excerpt related to
help desk magic:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and pro...
Published:
2000-05-17
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Abstract:
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you
for your trip and keep you from bumping into the bigger obstacles. (...)
Excerpt related to
help desk magic:
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for
your trip and keep yo...
Published:
2000-08-04
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
help desk magic:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Excerpt related to
help desk magic:
... Companies must ensure that they receive feedback on business performance to help refine
future forecasts, plans, and service policies. ...
Published:
2010-05-06
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Abstract:
Lean IT Governance: The Most Realistic and Attainable Approach to IT Governance.Reports and Other Software to Use In Your
Complex System of Lean IT Governance. The most realistic and attainable approach to IT governance is a "lean" approach via
project portfolio management (PPM). The lean approach require (...)
Excerpt related to
help desk magic:
Lean IT Governance: The Most Realistic and Attainable Approach to IT Governance. Reports and Other Software to Use In Your
Complex System of Lean IT...
Published:
2010-03-11
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Abstract:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing
IT governance, based on an organization's maturity. (...)
Excerpt related to
help desk magic:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implem...
Published:
2006-06-20
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
help desk magic:
... In addition to reducing service costs in the field, SLM can also impact the help desk
processes in order to allow for more efficient call centers. ...
Published:
2003-06-11
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
help desk magic:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM
solutions. (...)
Excerpt related to
help desk magic:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the compan...
Published:
2000-08-24
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Abstract:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the highest levels of service and support. Pertinent alliances made include one offering sales performance
incentive funding formulas (SPIFFs). (...)
Excerpt related to
help desk magic:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the ...
Published:
2007-05-11
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Excerpt related to
help desk magic:
... In fact, companies should solicit help from their dispatch team in defining their service
policy, since doing so helps to reduce any staff resistance later on. ...
Published:
2010-04-21
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Abstract:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Street praises the vendor’s new product initiatives and its strong first quarter results and optimism for the future,
its direct competitors are far from feeling (...)
Excerpt related to
help desk magic:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Stree...
Published:
2001-06-26
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Abstract:
SAP is reportedly planning a radical revamp of its software development operations in an effort to regain dominance of the
North American business software market. (...)
Excerpt related to
help desk magic:
SAP is reportedly planning a radical revamp of its software development operations in an effort to regain dominance of the
North American business...
Published:
2000-07-10
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Excerpt related to
help desk magic:
... is acquiring AMR, we cannot help but wonder what ... Incorporated,
forrester, gartner, ITI, ITTI, Magic Quadrant, Maverick ... 18); From the Project Manager's
Desk (28); ...
Published:
2009-12-03
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Abstract:
You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to
hold a project kickoff meeting. Don't miss this excellent opportunity to get across important communications and establish
the tone for the project. This article discusses the 10 obj (...)
Excerpt related to
help desk magic:
You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to
hold a project kickoff ...
Published:
2003-12-31
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Abstract:
Adonix often comes ahead of larger global players in terms of functional fit, pricing, and understanding of the local requirements
in the distribution area. (...)
Excerpt related to
help desk magic:
Adonix often comes ahead of larger global players in terms of functional fit, pricing, and understanding of the local requirements
in the distribu...
Published:
2002-03-13
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
help desk magic:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
help desk magic:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16