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10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

help desk knowledge base software  initiative within the IT help desk or customer contact center. Often KM practices relating to service and support can be defined as knowledge-powered problem resolution - using a knowledge base, knowledge sharing, collaboration and knowledge reuse to efficiently solve customer questions. Knowledge Management for Service and Support A successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up. Knowledge-powered problem resoluti Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk knowledge base software


Application Portfolio Management: Are You Getting the Most from your Enterprise Software?
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and the need to evaluate application

help desk knowledge base software  changes in these metrics. Help desk management An important component of APM is its relationship with the help desk application and methodology within an organization. Tracking the day-to-day activities of an organization's help desk (in conjunction with the applications it supports) provides great insight into an application portfolio. APM solutions should be able to extract the appropriate metrics from their help desk solutions. Monitoring and testing of applications This includes the tracking of the qu Read More...
Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

help desk knowledge base software  described to facilitate and help in the decision-making process through a collaborative partnership with your software vendor. In this article, a distinction is made between a service pack and a new release. Typically, a service pack is issued to fix software bugs and is not intended to add or modify functionality and data elements. Consequently, unless you have also modified or enhanced the code that is being altered, a service pack should be able to be installed with little effort or testing. Alternativ Read More...
Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features

help desk knowledge base software  and gas or mining. Help desk The electronic help desk gives users the ability to inquire about specific problems, without queuing on the telephone. Usually a response is received within twenty-four hours. Software updates Every software company should provide information about known bugs in each version of its software. Some CMMS vendors reduce their distribution costs by encouraging users to download developed fixes, while others prefer handling the process themselves. Discussion database Discussion data Read More...
TEC Industry Watch: Enterprise Software News for the Week of June 25, 2012
SOFTWARE SELECTIONSBritish cosmetics company Badgequo selects Epicor ERPIndustry tags: Manufacturing, distribution

help desk knowledge base software  suite that aims to help retailers understand their customers and their buying decisions. Oracle Retail Customer Analytics will be another member of the Oracle Retail Analytics family. Industry verticalization in BI continues apace. —Jorge García, TEC BI Analyst Infor launches mobile app for hospitality Industry tags: Hospitality Infor10 HMS Hotel Check-In is a new mobile hospitality management application for the Apple iPad. With the goal of increasing operational efficiency, the application will conn Read More...
Software Solutions
Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools

help desk knowledge base software  Solutions Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools aid rapid time-to-deployment for software systems. The company's CMM-certified global development centers offer flexibility clients to address clients' varying requirements for software development, maintenance, and support services. Its software support includes knowledge support systems, parts management systems, and product Read More...
HighJump Software
Located in Minneapolis, Minnesota (US), HighJump Software is a supply chain execution solutions provider. It was established in 1983 as Data Collect Systems

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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

help desk knowledge base software  weighted requirements. Second, we’ll help you incorporate these requirements into an overall request for proposal (RFP) that you can issue to a qualified group of CRM software vendors. We provide practical methods to evaluate the RFP responses and compare solutions as part of a structured software demonstration. Finally we address contract negotiation and closing the deal as the final step in the process. Throughout the paper and in the associated appendices we have included examples of actual tools we Read More...
Maximizer Software
Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs

help desk knowledge base software  contact, customer, management, marketing, relationship, sales, salesforce, service, SFA,compare maximizer software,contact management solutions,crm,customer relationship management,Maximizer,Maximizer Enterprise,Maximizer Software,maximizer software business partners in chennai,maximizer software canada,maximizer software compatable with handheld,maximizer software europe maximizer users,maximizer software healthcare,maximizer software inc will anderson offshore outsourcing,maximizer software india,maximizer software lawsuits,maximizer software reviews,maximizer software vendor in chennai. india,price of maximizer software,reviews maximizer software,reviews of maximizer software Read More...
Software Development
DataArt's software expertise spans a range of programming languages, databases, and networking systems on Windows and Unix platforms. The company has

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Mainsaver Software
Mainsaver Software (formerly JB Systems) is wholly owned by the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset

help desk knowledge base software  The company's professional services help integrate business processes across corporate applications, geographies, and topologies. Mainsaver Software is based in San Diego, California, USA. Read More...
Custom Software Development
CTGroup Software provides software development outsourcing services in mobile and wireless application development, system programming, and web development

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Computer, IT, and Software
The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best

help desk knowledge base software  that adopt technologies to help meet their business, operational, and manufacturing needs can set an example for other industries. Read More...

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