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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 help desk analyst


Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable frequent modifications. TEC examines

help desk analyst  erp,system management,management software,payroll,invoice,supply chain,asset management,risk management,itil,help desk,saas,risk assessment,business intelligence,system software,scm

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Desktop Management's Dirty Little Secret


ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet'' the costly, time-consuming manual process that some companies still use to do upgrades and installations. Unfortunately, the cure often has some of the same pitfalls as the problem, not to mention a few snags of its own.

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Access Commerce Spices Up North American CRM Fray


In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

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READER’S POLL: What Type of Software or Business Area Are You Interested in Learning More About?


TEC’s research analysts are currently putting together a calendar of enterprise software buyer’s guides for 2011. Our Buyer Guides and State of the Market Reports provide a wealth of analyst insight into various types of enterprise software, and include sections on the state of the marketplace, vendor case studies, solution overviews, and a technology directory of hundreds of software products

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TurtleSpice ERP! (Week 1)


Welcome to TurtleSpice ERP, our new series on software selection! We’ll follow one company’s software selection process, from beginning to end—with your help. In fact, the fate of the company’s software selection project is in your hands. Cast your vote at the bottom of the post, and next week I’ll move the scenario forward based on the winning answer.

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Analyst Reports: Pricing and Requirements Profile


TEC’s Pricing and Requirements Profile report gives you an idea of what your company can expect to pay for a particular type of enterprise software solution. Think of it as a custom buyer’s guide, developed specifically for your organization.

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Friendly Competition Friday - 2010 Analyst Audience


I was playing with an interesting site recently called Compete.com. Compete.com tracks the US traffic audience of various Web sites. Thanks to you, our visitors, I was pleased to see that TEC has surpassed a number of firms (Gartner and Forrester) over the last several months. To see for yourself, click this compete.com link for the 2010 stats.click the image for a larger version As much as I

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How HR Software Can Help with Compensation Management


Although HR software will not perform miracles, nor will it convert reactive and rigid HR professionals or managers into proactive leaders, it can help with compensation management by allowing decision makers to manage and visualize compensation, indicate trends in employee behavior, help with delivery of enterprise learning programs, and more.

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Analyst Take on SAPPHIRE 2013


With a very interesting book presentation on "The Human Face of Big Data," announcements on cloud-based solutions, and extensive and intensive discussions regarding the readiness (or not) of HANA for prime-time deployments in the enterprise, the recent SAPPHIRE 2013 conference was full of exciting and interesting developments—though, I must admit, I was disinterested at times by the repetitive

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HCIMS - Help Desk RFI/RFP Template


Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

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The Mobile App Debate-HTML5: Hype or Help?


Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the coding language that’s been running Web pages for about two decades. The motivation to use HTML5 on mobile is simple: adaptability. This white paper presents five primary reasons on why the consumer or customer may not necessarily reap the benefits of this approach.

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