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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
help desk analyst:
Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations. ... Get the
TEC analyst perspective in this special report on Vita Cloud Angel. ...
Published:
2010-10-29
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
help desk analyst:
... Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations. ...
Get the TEC analyst perspective in this special report on Vita Cloud Angel. ...
Published:
2010-10-29
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Excerpt related to
help desk analyst:
... customer-oriented extra functionality are enterprise feedback management, knowledge base management,
service experience management, help desk, and information ...
Published:
2011-09-20
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Excerpt related to
help desk analyst:
... State of the Market Reports provide a wealth of analyst insight into ...
Help Desk/Customer Support Software; Enterprise Resource Planning (ERP) for the Services
...
Published:
2010-09-10
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Excerpt related to
help desk analyst:
... In his search for available solutions, Johnson found that there were some decent help
desk applications for customer service advisors (agents) and bug-tracking ...
Published:
2009-07-31
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Excerpt related to
help desk analyst:
... I know from experience that if a client is friendly with the CSA, the agent will go out of his or her
way to help out as best he or she can. ...
Published:
2008-07-15
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Abstract:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event
resolution processes suggests organizations are unsatisfied (...)
Excerpt related to
help desk analyst:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System R...
Published:
2010-03-11
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Abstract:
Job Scheduling Evaluation Checklist. Documents and Other System to Use In Your Organization about Job Scheduling Evaluation
Checklist. When buying a job scheduling solution, you should gather as much information as possible to make an objective comparison
of competitive products’ key capabilities. Seek (...)
Excerpt related to
help desk analyst:
Job Scheduling Evaluation Checklist. Documents and Other System to Use In Your Organization about Job Scheduling Evaluation
Checklist. When buying ...
Published:
2010-03-11
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Abstract:
Everything in the computer industry seems to be going off-shore, why not software implementations? This article looks at
reasons why remote implementation of software packages can make both logical and fiscal sense, particularly in the United
States. Read on to learn why your organization may want to loo (...)
Excerpt related to
help desk analyst:
... in India; your web site is hosted in China; and your help desk calls
are ... So, the first assumption is that the business analyst has spent a certain amount
of ...
Published:
2005-04-28
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Abstract:
Everything in the computer industry seems to be going off-shore, why not software implementations? This article looks at
reasons why remote implementation of software packages can make both logical and fiscal sense, particularly in the United
States. Read on to learn why your organization may want to loo (...)
Excerpt related to
help desk analyst:
... in India; your web site is hosted in China; and your help desk calls
are ... So, the first assumption is that the business analyst has spent a certain amount
of ...
Published:
2005-04-28
-
Excerpt related to
help desk analyst:
... Epicor also plans to extend its Center of Excellence in Malaysia, which will provide implementation,
training and help desk and support services, as well as ...
Published:
2008-02-04
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Excerpt related to
help desk analyst:
... TEC’s buyer’s guides combine analyst insight into ... kinds of software
you’d like help with evaluating ... FOSS Ecosystem (18); From the Project Manager's
Desk (28 ...
Published:
2011-03-30
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Abstract:
8 reasons to outsource your desktop in the cloud... an essential for desktop management.Find the Software Information You're
Looking for. With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a
popular trend. In the most common form of cloud computing, (...)
Excerpt related to
help desk analyst:
... Desktop Investments, Desktop Account, Help Desk, Desktop Management
... turned to technology to help run their ... Chakraborti, principal research
analyst for Gartner. ...
Published:
2010-03-11
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Abstract:
ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet''
the costly, time-consuming manual process that some companies still use to do upgrades and installations. Unfortunately, the
cure often has some of the same pitfalls as the probl (...)
Excerpt related to
help desk analyst:
ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet''
the costly, time-co...
Published:
2003-07-01
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Excerpt related to
help desk analyst:
... Ironic because my post was based on my first set of research notes I wrote as a Gartner analyst
about how to purchase PC ... Glad I could help bring it full circle ...
Published:
2008-07-07
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Abstract:
Expert solutions for business intelligence (BI): 5 things to watch for in 2010.Find the software information you're looking
for. Business intelligence (BI) efforts can only result in a truly intelligent, agile business if they are driven by business
goals—comprehensively deployed and adopted; and manage (...)
Excerpt related to
help desk analyst:
... Focus.com, you will find high quality research, 1:1 analyst support, and ...
all of your current and potential solutions for CRM, SFA, help-desk management, contact
...
Published:
2010-03-11
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Excerpt related to
help desk analyst:
... grown to include Project Management, a Quality Management/Corrective and Preventive Action (CAPA) module,
Training Record Management, Help Desk solutions, as ...
Published:
2011-04-18
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Excerpt related to
help desk analyst:
... With budgets, and sometimes jobs on the line, it’s no surprise that IT decision makers look to analyst
firms to help them minimize the costs and risks of ...
Published:
2011-06-30
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Excerpt related to
help desk analyst:
... I agree with the respective authors that the project-driven management approach can help
companies improve their businesses in any kind of economic situation ...
Published:
2009-05-26
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Excerpt related to
help desk analyst:
... first shadowing/data replication system for OpenVMS; WATCH – for help desk
and other similar functions that allow one user to watch other terminal sessions; ...
Published:
2008-11-18