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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
field service solutions:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing
system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also
provides real-time data for your planning, billing, and purc (...)
Excerpt related to
field service solutions:
Transforming Field Service Operations with Mobile Technologies. ... Download
<strong>Transforming Field Service Operations with Mobile Technologies</strong>.
...
Published:
2010-03-11
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Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the
service parts planning and optimization space. Service supply chains remain complex. MCA Solutions can help service companies
of all sizes improve their bottom line. In today’s (...)
Excerpt related to
field service solutions:
TEC Principal Analyst PJ Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the
service parts planning ...
Published:
2011-03-30
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Excerpt related to
field service solutions:
... NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization
software solutions for large field service companies. ...
Published:
2011-04-04
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Excerpt related to
field service solutions:
... The second factor is ClickSoftware’s vast experience in successfully delivering advanced field
service optimization solutions to hundreds of customers over ...
Published:
2011-01-10
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Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
field service solutions:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
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Abstract:
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying
to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network
Optimization (SNO) model from ServicePower is a set of (...)
Excerpt related to
field service solutions:
Service Network Optimization: Achieving Success in Field Service. ...
Download <strong>Service Network Optimization: Achieving Success in Field Service</strong>.
...
Published:
2010-03-11
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Abstract:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider choice of products due to the recent acquisition of Frontstep and its entire product line, which included
ERP, CRM, and SCM, on a single Microsoft .NET-based t (...)
Excerpt related to
field service solutions:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider ...
Published:
2003-10-10
-
Excerpt related to
field service solutions:
... Until recently, the software company focused solely on workforce and service optimization
solutions for large field service companies. ...
Published:
2011-01-18
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
field service solutions:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
field service solutions:
... value being offered from most of the current PLM solutions, however, is ...
The two primary capabilities required are "Call Center" and "Field Service"
applications ...
Published:
2003-06-11
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Abstract:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does have to face up to a variety of challenges, some of which are of its own making. (...)
Excerpt related to
field service solutions:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does...
Published:
2006-11-16
-
Excerpt related to
field service solutions:
... different point (niche) SLM solutions handle different ... and capabilities
of these diverse service environments. ... to imagine modern field service
without modern ...
Published:
2010-03-19
-
Excerpt related to
field service solutions:
... In 1999, he co-founded MCA Solutions to bring the intellectual capital of service
... in the service chain (eg, a regional warehouse or even a field service
van). ...
Published:
2008-03-05
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Abstract:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain
and ERP software. (...)
Excerpt related to
field service solutions:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive ...
Published:
2005-09-07
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
field service solutions:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
field service solutions:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
It appears that several of Microsoft Business Solutions (MBS) Solomon's truly differentiating traits, which could not have
been easily or quickly replicated by its seemingly more robust brethren products within the MBS division, will have been a
good enough reason for Microsoft to continue to bolster the (...)
Excerpt related to
field service solutions:
It appears that several of Microsoft Business Solutions (MBS) Solomon's truly differentiating traits, which could not
have been easily or quickly ...
Published:
2003-09-03
-
Excerpt related to
field service solutions:
... NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization
software solutions for large field service companies. ...
Published:
2011-02-18
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Abstract:
Refer to TEC Discrete ERP Product Certification Report: Navigator One for SAP Business One (v88). Find the Software Information
You're Looking for. Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of discrete enterprise
resource planning (ERP) software in TEC's Evaluatio (...)
Excerpt related to
field service solutions:
Navigator Business Solutions Navigator One for SAP Business One (v88) for Discrete ERP Certification Report.
Source: Technology Evaluation ...
Published:
2010-08-05