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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
Excerpt related to
desk help tracking:
Case Study: How PropertyInfo Keeps in Touch with Customers. Source: PhaseWare. Document Type: Case Study Description: PropertyInfo
...
Published:
2010-03-11
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Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
desk help tracking:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15
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Excerpt related to
desk help tracking:
... Dear readers, your comments, thoughts, suggestions or individual experiences with help
desk, issue tracking, workflow/BPM tools and like? ...
Published:
2009-07-31
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Abstract:
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing
slides and grand promises from deliverable products when making strategic IT acquisitions. The solution is to create a structured,
repeatable process for evaluating technology sol (...)
Excerpt related to
desk help tracking:
... functionality, user administration, asset and inventory tracking, electronic software
... and time coverage of the vendor help desk, help desk
service quality, and ...
Published:
2002-08-31
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Abstract:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing
IT governance, based on an organization's maturity. (...)
Excerpt related to
desk help tracking:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implem...
Published:
2006-06-20
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Excerpt related to
desk help tracking:
... Companies providing software and IT services will benefit from help desk
functionality, while utilities companies will focus on tracking the feedback they get ...
Published:
2011-09-20
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Abstract:
The Underbelly of Software Project Management Tools. Download Free Tools Research Reports Linked To the Software Project Management
Tools Project management tools for software development should include a broad range of functionality. Project teams must
be able to estimate the scope and duration of each p (...)
Excerpt related to
desk help tracking:
The Underbelly of Software Project Management Tools. Download Free Tools Research Reports Linked To the Software Project Management
Tools Project m...
Published:
2010-03-11
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Abstract:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and propelled by something unusual – profits – the company is hoping to regain its former luster. (...)
Excerpt related to
desk help tracking:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and pro...
Published:
2000-05-17
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Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
desk help tracking:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
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Abstract:
Peregrine's Get.Resources is an E-procurement system that contains features to manage the acquisition of capital assets and
track their lifecycle costs. The product supports a number of different kinds of supplier arrangements ranging from internally
hosted catalogs to links with Commerce One's MarketSit (...)
Excerpt related to
desk help tracking:
Peregrine's Get.Resources is an E-procurement system that contains features to manage the acquisition of capital assets
and track their lifecycle ...
Published:
2000-02-01
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Abstract:
Oracle eAM's Best Friend: Automated Work Order and Attachment Printing.Papers and Other Software System to Use In Your System
about Automated Work Order and Attachment Printing. Regardless of size or purpose, business processes within a company rely
heavily on the dependability of assets for successful op (...)
Excerpt related to
desk help tracking:
Oracle eAM's Best Friend: Automated Work Order and Attachment Printing.Papers and Other Software System to Use In Your
System about Automated Work ...
Published:
2010-03-11
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Abstract:
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase
their "collective intelligence quotient" through the fully functional EnterpriseIQ. IQMS has expanded throughout Europe and
Asia, and believes with its service policy, it can conti (...)
Excerpt related to
desk help tracking:
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase
their "collective inte...
Published:
2005-04-04
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
desk help tracking:
... A customer can log into the portal and enter a help desk request,"
explains Endsley. ... "Our dealers can do tasks such as lead generation and tracking
through the ...
Published:
2010-03-11
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
desk help tracking:
Case Study: Customer and Data Management System Helps Maintain Growth, Increase Revenue. Source: Microsoft. Document Type:
Case Study ...
Published:
2010-03-11
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Abstract:
TEC principal analyst P.J. Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend
analysis, supplier lifecycle management, and services procurement successful. Since its founding in 1999, Emptoris has evolved
into a world leader in strategic supply, category spend, (...)
Excerpt related to
desk help tracking:
TEC principal analyst PJ Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis,
supplier lifec...
Published:
2012-01-10
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Abstract:
Ensuring enterprise-wide compliance can be the key of your success.Read IT information in relation to departement labor law
(DOL). Complying with the Fair Labor Standards Act (FLSA), the Family Medical Leave Act (FMLA), and other labor laws and regulations
is a major challenge for employers. At the same t (...)
Excerpt related to
desk help tracking:
Ensuring Enterprise-wide Compliance. Source: Infor. Document Type: White Paper Description: Complying with the Fair Labor
Standards ...
Published:
2010-03-11
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Excerpt related to
desk help tracking:
... Another vital component: the learning management system’s ability to integrate with your human resources
system, to allow tracking of historical training and ...
Published:
2008-06-05
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Excerpt related to
desk help tracking:
... Whereas traditional enterprise application integration (EAI) products help companies
to move data ... specific processes, such as bug or issue tracking systems. ...
Published:
2008-08-06
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Abstract:
Quantifying the Value of Software Asset Management. Acquire Free White Papers or Case Studies In Relation To Software Asset
Management (SAM). If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview
can help. Additionally, you’ll learn about the areas w (...)
Excerpt related to
desk help tracking:
Quantifying the Value of Software Asset Management. Acquire Free White Papers or Case Studies In Relation To Software Asset
Management (SAM). If yo...
Published:
2010-03-11
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
desk help tracking:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11