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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
Excerpt related to
desk help itil:
How ITIL-based IT Help Desk Can Help Small and Medium
Businesses. ... Download <strong>How ITIL-based IT Help Desk
Can Help Small and Medium Businesses</strong>. ...
Published:
2010-03-11
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
desk help itil:
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk.
Source: Consona. Document Type: White ...
Published:
2010-03-11
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Abstract:
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive
documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for
IT service management. Why? Because facilities have to be int (...)
Excerpt related to
desk help itil:
The Relationship between ITIL and Facilities Management. ... Now, ITIL
mentions facilities management in best practices for IT service management. Why? ...
Published:
2010-03-11
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Abstract:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiveness and IT Operations. IT is often characterized as distinct groups pursuing individual agendas and
launching disconnected initiatives to increase operational (...)
Excerpt related to
desk help itil:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiven...
Published:
2010-03-11
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Abstract:
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT
Outsourcing Location. Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to
minimize costs. The biggest offshoring region is currently I (...)
Excerpt related to
desk help itil:
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT
Outsourcing Location. Ent...
Published:
2010-03-11
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Abstract:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander
the true potential of the relationship. So spend th (...)
Excerpt related to
desk help itil:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of ou...
Published:
2010-03-11
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
desk help itil:
Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations. Source: Technology Evaluation Centers. Document
Type ...
Published:
2010-10-29
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
desk help itil:
TEC Original Research. Every day, TEC's analysts and software selection experts bring you valuable, accessible, up-to-date
research ...
Published:
2010-10-29
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Abstract:
The days of deploying new equipment for the sake of having the latest and greatest ended when the Internet bubble burst.
Nevertheless, there are many legitimate reasons for upgrading your company’s enterprise network. The trick is selling those
reasons to the executives holding your company’s purse s (...)
Excerpt related to
desk help itil:
10 Ways to Sell Upper Management on a Network Upgrade. Source: Focus Research. Document Type: White Paper Description: The
days of ...
Published:
2010-11-05
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Abstract:
Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service,
reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments.
This white paper introduces a process and produ (...)
Excerpt related to
desk help itil:
... This white paper introduces a process and product framework to help organizations enable
a more dynamic infrastructure for delivery of smarter products and ...
Published:
2010-04-23
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Abstract:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event
resolution processes suggests organizations are unsatisfied (...)
Excerpt related to
desk help itil:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System R...
Published:
2010-03-11
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Abstract:
Running and Optimizing IT: a Best-practice Approach. Find Free Strategy and Other Solutions to Define Your Systems Implementation
In Relation To Best Practices and IT Optimization. IT has long been one of the best ways to address business challenges. Yet
significant obstacles at the level of IT infrastruc (...)
Excerpt related to
desk help itil:
Running and Optimizing IT: a Best-practice Approach. Find Free Strategy and Other Solutions to Define Your Systems Implementation
In Relation To Be...
Published:
2010-03-11
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Abstract:
This three-part report describes how all businesses can benefit from software-as-a-service (SaaS) services and, in particular,
a variety of hosted services. It also provides advice, best practices, and insight on how to create security and management
policies for a distributed workforce. (...)
Excerpt related to
desk help itil:
Securing Your Mobile Workforce. Source: Symantec. Document Type: White Paper Description: This three-part report describes
how all ...
Published:
2010-11-17
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Abstract:
Emerging from the quiet period after announcing its merger with Harbinger, Peregrine makes up for lost time with a trio of
announcements related to its asset management solutions. (...)
Excerpt related to
desk help itil:
Emerging from the quiet period after announcing its merger with Harbinger, Peregrine makes up for lost time with a trio of
announcements related t...
Published:
2000-06-26
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Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
desk help itil:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15
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Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
desk help itil:
... Cycles, Service Management Performance, Service Desk Management ...
IBM Service Delivery Interface, ITIL Service Management ... guidance of today can help
identify servi.
Published:
2010-04-23
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Abstract:
Has your organization truly embraced the message of the incident management process, as part of the practices recommended
in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on
a lot of what incident management in particular and ITIL in (...)
Excerpt related to
desk help itil:
... If your efforts have centered on the service desk, then you may be missing out on a
lot of what incident management in particular and ITIL in general can offer ...
Published:
2010-03-11
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Abstract:
Running and Optimizing the Business of IT : The SAP Best Practices Approach. Download Technology Research Guides Related To
the Optimization of thrBusiness of IT. IT has long been seen as one of the best ways to address the challenges of the business
environment. Yet the complexity and rigidity of IT infr (...)
Excerpt related to
desk help itil:
Running and Optimizing the Business of IT : The SAP Best Practices Approach. Download Technology Research Guides Related To
the Optimization of thr...
Published:
2010-03-11
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
desk help itil:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11
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Abstract:
Choose one that fits your individual need in relation to IT Planning.Free download! Aligning IT with business objectives has
long been a mantra of corporate directives. But organizations often fall short of publishing quality documents and assembling
plans that meet business needs—never mind provid (...)
Excerpt related to
desk help itil:
Choose one that fits your individual need in relation to IT Planning.Free download! Aligning IT with business objectives has
long been a mantra of ...
Published:
2010-03-11