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Abstract:
Dell Computer Corp. and IBM Corp. announced that IBM will provide service and support for Dell PCs and servers. (...)
Excerpt related to
computer support service:
Dell Computer Corp. and IBM Corp. announced that IBM will provide service and support
for Dell PCs and servers. Dell, IBM in $6B Services Deal. ...
Published:
1999-10-06
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Abstract:
Geac has acquired in excess of 40 companies around the world. Geac's purchase of UK-based ERP software maker JBA International
in 1999 has nearly doubled the company's size. (...)
Excerpt related to
computer support service:
Geac has acquired in excess of 40 companies around the world. Geac's purchase of UK-based ERP software maker JBA International
in 1999 has nearly ...
Published:
2000-03-01
-
Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
computer support service:
... On August 25th, Dell Computer Corporation said it ... on the overall
electronic support marketplace, predicted to ... ostensibly for its service/support
division) has ...
Published:
1999-09-03
-
Abstract:
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating
system. (...)
Excerpt related to
computer support service:
... system (OS) solutions (>65% of market) and Compaq Computer Corp. ...
Users will benefit by having Compaq's strong service and support organization backing
up ...
Published:
1999-10-20
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Abstract:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is going to determine whether a product is going to be able to accommodate increasingly evolving user
requirements. (...)
Excerpt related to
computer support service:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is...
Published:
2006-09-18
-
Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
computer support service:
... Acquiring and Managing Cost Effective Service | frontpath Announces ...
Red Hat in Linux Support Deal | Bristol ... Fate to SAP | Geac Computer
Corporation: Mastering ...
Published:
1999-09-03
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
computer support service:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
computer support service:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
computer support service:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
Sun Microsystems and Gateway have announced initiatives designed to make their products and services more appealing to start-up
companies, especially those where cash may be a little tight. (...)
Excerpt related to
computer support service:
Sun Microsystems and Gateway have announced initiatives designed to make their products and services more appealing to start-up
companies, especia...
Published:
2000-08-18
-
Abstract:
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves
into a vendor of solutions for the "e-Business infrastructure". In conjunction with their contract to build an enterprise
data warehouse for the United States Postal Service and th (...)
Excerpt related to
computer support service:
... Technology is now part of Computer Associates, the ... Informix's
world-wide sales and support facilities will ... as its contract with the US Postal Service,
gives it ...
Published:
2000-01-01
-
Abstract:
The advent and growth of vendors targeting the needs of discrete manufacturing industries proves that the PLM market in this
sector has been hot. Agile Software has made a name for itself by providing the tools that support the collaborative exchange
of product data, appealing to companies that rely on c (...)
Excerpt related to
computer support service:
The advent and growth of vendors targeting the needs of discrete manufacturing industries proves that the PLM market in this
sector has been hot. ...
Published:
2003-10-23
-
Abstract:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portfolio of applications designed to support Application Service Providers. (...)
Excerpt related to
computer support service:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portf...
Published:
2000-07-07
-
Abstract:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist.
If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective
delivery of those services. (...)
Excerpt related to
computer support service:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If
you analyze hardware m...
Published:
2000-10-24
-
Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
computer support service:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
-
Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
computer support service:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
-
Abstract:
Traditional enterprise systems have proven difficult to change and extend. The inherent problem of old core code and business
logic duplication is part of the reason traditional enterprise resource planning systems have not readily taken to e-commerce. (...)
Excerpt related to
computer support service:
Traditional enterprise systems have proven difficult to change and extend. The inherent problem of old core code and business
logic duplication is...
Published:
2006-09-19
-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
computer support service:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Abstract:
New technology, such as virtual machines and high-speed internet communication, is leading to wider remote application hosting.
Here is a tutorial-level technical explanation of how it’s being driven (...)
Excerpt related to
computer support service:
New technology, such as virtual machines and high-speed internet communication, is leading to wider remote application hosting.
Here is a tutoria...
Published:
2008-07-02
-
Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
computer support service:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12