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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
Excerpt related to
computer desk help support:
How ITIL-based IT Help Desk Can Help Small and Medium Businesses. ...
Download <strong>How ITIL-based IT Help Desk Can Help Small and Medium
Businesses</strong>. ...
Published:
2010-03-11
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Abstract:
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management,
often unaware of some subtle TCO factors (...)
Excerpt related to
computer desk help support:
... com. Introduction. A bank devotes extensive resources to its computer network-both in
human wherewithal and hard cash. The upfront ...
Published:
2000-07-26
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
computer desk help support:
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk. Source: Consona.
Document Type: White ...
Published:
2010-03-11
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Excerpt related to
computer desk help support:
... If the client is not computer savvy, the CSA can remote ... outsourced
support is that sometimes the actual support offered is ... out of his
or her way to help out as ...
Published:
2008-07-15
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Abstract:
8 reasons to outsource your desktop in the cloud... an essential for desktop management.Find the Software Information You're
Looking for. With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a
popular trend. In the most common form of cloud computing, (...)
Excerpt related to
computer desk help support:
... Desktop Investments, Desktop Account, Help Desk, Desktop Management
... turned to technology to help run their ... by IT professionals going
from computer to computer ...
Published:
2010-03-11
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Abstract:
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts
a job at least five days before the start date, the new office will be all ready with a computer, network access, passwords,
orientation appointments and a map of the best route to (...)
Excerpt related to
computer desk help support:
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts
a job at least five d...
Published:
2000-08-30
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Abstract:
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications
that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be
hampering your service levels, to one that can ma (...)
Excerpt related to
computer desk help support:
Data Center Best Practices: Optimizing Service Infrastructure through OS Portability. Source: PlateSpin Ltd. Document Type:
White ...
Published:
2010-03-11
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Abstract:
An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management
(PLM) technology. Therefore, the PLM software market could be on the edge of a significant growth cycle. (...)
Excerpt related to
computer desk help support:
... Over time, whole business processes, like help desk support,
claims processing, and ... are witnessing the advent of modern three dimensional computer-aided
design ...
Published:
2008-10-17
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Excerpt related to
computer desk help support:
... decided (all on its own) to jump off my desk. ... a call centre and
got the response “the computer is running ... systems, I don’t think they’ll help
you much ...
Published:
2012-02-29
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Abstract:
New Hampshire’s “Taylor Group” changes its name, builds a 93,000 square foot data center and lays out a plan to leverage
13 years of application experience to promote its ASP solution. (...)
Excerpt related to
computer desk help support:
New Hampshire’s “Taylor Group” changes its name, builds a 93000 square foot data center and lays out a plan to leverage 13
years of application e...
Published:
2000-05-08
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Abstract:
As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such
as the inflexibility caused by operating systems, applications, and associated data, which are bound to the hardware they
are installed on. Discover eight ways to optimize the infra (...)
Excerpt related to
computer desk help support:
8 Solutions Designed to Optimize the Data Center. Source: PlateSpin Ltd. Document Type: White Paper Description: As your business
...
Published:
2010-03-11
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Excerpt related to
computer desk help support:
... practices, but if implemented correctly, can help your company ...
support vpn access, but others support remote desktop. ... all the while
leaving the computer running ...
Published:
2009-04-06
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Abstract:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing environment with its enterprise resource planning (ERP) solution. (...)
Excerpt related to
computer desk help support:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing enviro...
Published:
2006-10-27
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Abstract:
Building a Business Case for Enterprise Spyware Protection.Templates and Other Package to Use In Your Complex System of Building
a Business Case for Enterprise Spyware Protection. It is sometimes difficult to quantify the scope of spyware problems within
corporate environments. The least noticeable effect (...)
Excerpt related to
computer desk help support:
Building a Business Case for Enterprise Spyware Protection.Templates and Other Package to Use In Your Complex System of Building
a Business Case fo...
Published:
2010-03-11
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Abstract:
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is
not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need
all the available upgrades. (...)
Excerpt related to
computer desk help support:
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M
is not for all businesses,...
Published:
2007-04-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
computer desk help support:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
QAD On-demand: Performance Made Responsive. Papers and Other Computer Software to Use In Your Dynamic System Related to the
Performance Made Responsive. Manufacturers today face increasing pressures to boost revenues and secure profitability. But
for them to realize the full financial value of these initi (...)
Excerpt related to
computer desk help support:
QAD On-demand: Performance Made Responsive. Papers and Other Computer Software to Use In Your Dynamic System Related to the
Performance Made Respon...
Published:
2010-03-11
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Abstract:
Powerful strategies for taking charge of Smart Enterprise Single Sign-on (ESSO).Read our free whitepaper!No obligation ever!
The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and
write their passwords on a sticky note. This means the a (...)
Excerpt related to
computer desk help support:
Powerful strategies for taking charge of Smart Enterprise Single Sign-on (ESSO).Read our free whitepaper!No obligation ever!
The increasing number ...
Published:
2010-03-11
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Abstract:
Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have
made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers
combat these problems. Learn about the factors that a (...)
Excerpt related to
computer desk help support:
A Pragmatic Approach to Server and Data Center Consolidation. Source: PlateSpin Ltd. Document Type: White Paper Description:
Server ...
Published:
2010-03-11
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Abstract:
There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed
system and how long you expect to use it, you should also think about the number and type of features you need, from call
hold and speed dial, to computer telephony integration (CTI). (...)
Excerpt related to
computer desk help support:
... you expect to use it, you should also think about the number and type of features you need, from call
hold and speed dial, to computer telephony integration ...
Published:
2010-03-11