-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call service centers:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call service centers:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
call service centers:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
-
Abstract:
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments.
Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions
based on timely administration, maintenance, and reporting (...)
Excerpt related to
call service centers:
Turn Your Call Center into a Strategic Asset. ... Learn how new technologies can help you
improve your call center and reduce costs without losing customers. ...
Published:
2010-03-11
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
call service centers:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
-
Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
call service centers:
... No. Call centers using a common hosted platform share ...
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels</strong
...
Published:
2010-03-11
-
Abstract:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment
Related to Real-time Offer Management and the Service Calls. To achieve sustainable success in selling a product or service,
you only need to present the right offer to the righ (...)
Excerpt related to
call service centers:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment
Related to Real-ti...
Published:
2010-03-11
-
Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
call service centers:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
call service centers:
... In addition to reducing service costs in the field, SLM can also impact the help desk
processes in order to allow for more efficient call centers. ...
Published:
2003-06-11
-
Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
call service centers:
Differentiation through Service Excellence. ... While revenue is flattening for many product
businesses, service income is increasing. ...
Published:
2010-03-11
-
Excerpt related to
call service centers:
... The major factors are whether the service must be performed on premises ...
whereas airport security, retail stores, emergency rooms (ERs), call centers, and bank ...
Published:
2010-03-19
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call service centers:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Excerpt related to
call service centers:
... seek to bolster the quality of their customer service efforts by ...
Bolster call center productivity ... of Use. Copyright © 2011 by Technology Evaluation Centers,
Inc ...
Published:
2008-07-15
-
Abstract:
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying
off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are
facing the moment of truth. Its recent solid financial pe (...)
Excerpt related to
call service centers:
... above and beyond what many call centers are willing to undertake. Slashing
response times, boosting technician productivity, providing self-service to customers ...
Published:
2002-04-03
-
Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
call service centers:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
-
Abstract:
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically
dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to
manage, and has better customer service. Learn (...)
Excerpt related to
call service centers:
As companies expand—often globally—they may operate multiple customer service call centers.
Unifying these geographically dispersed an... ...
Published:
2010-03-11
-
Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call service centers:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call service centers:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Excerpt related to
call service centers:
... paid approximately US$31.5 million to acquire InStranet, a privately held supplier of KM software that
is used in call centers and web self-service scenarios. ...
Published:
2009-03-03
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
call service centers:
... In addition to reducing service costs in the field, SLM can also impact the help desk
processes in order to allow for more efficient call centers. ...
Published:
2003-06-11