Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.
Read More
Selection of a professional services and support provider is based mainly on reputation (or credibility) and price. Usually, companies or individuals with more experience and knowledge will charge higher prices, and be expected to deliver higher quality services.

Here are some of the challenges professional services and support providers are facing:
  • Reputation and credibility are very hard to build, and even harder to maintain.
  • Know-how is not only the sum of the competencies of all employees, but also the accumulated knowledge that the company creates and manages.
  • Clients' needs can be extremely complex, and determining the right course of action for a particular client is not an easy task.
  • Since professional service is a project-based activity, projects need to be managed comprehensively in order to avoid failures or important delays.
  • Capturing the time spent, and managing expenses for each project can be difficult. Because consultants charge their clients per hour or per day, and some expenses are covered by the client, it can be tough to clearly identify who is responsible for specific expenses.
  • Making sure the right resources are available, scheduled, and assigned for the right project is also difficult. Because each stage or task of a project is linked to other stages or tasks, delays or poor resource allocation can jeopardize the entire project.
  • It can be challenging to track project costs and expenses, accounting, and resource allocation for projects where the client operates at multiple remote locations.
These challenges can be addressed by the use of business software solutions, such as
  • project portfolio management for professional services automation (PPM for PSA);
  • enterprise resource planning (ERP) for services; and
  • customer care and billing (CC&B).

Related Companies

Related RFP Templates


Classroom Training Management, E-learning Management, Custom Content Authoring/Publishi...

Portfolio and Project Management, Resource Planning and Scheduling, Opportunity, Contac...

Organizational Structures and Modeling, Corporate Branding, Sourcing, Applicant Trackin...

Related Software Evaluation Reports


The Learning Management Knowledge Base will help you select learning content and manage...

A business practice that assists organizations to align their portfolio of projects wit...

Talent Acquisition functionality allows the user to select and hire the right people wi...

Related White Papers

Companies that focus on the customer experience will see increased loyalty, lower custo...

A multi-channel contact center will allow customers to contact the organization on thei...

Is your contact center future ready? It may not be a comfortable question, but neverthe...

In today’s business market, professionals need to know more buzzwords than ever before....

For decades, interactive voice response (IVR) has been the front door to the enterprise...

Related TEC Reports

NetSuite, a business management vendor offering Web-based software solutions to midsize...

Beyond Technologies is a provider of SAP software integration and business process opti...

YASH Technologies specializes in enterprise resource planning (ERP) implementation and ...

As the world’s most deployed cloud enterprise resource planning (ERP) system, NetSuite ...

In this product note, TEC principal analyst P.J. Jakovljevic looks at QAD Enterprise Ap...

Related Research Articles

VAI Software's S2K Enterprise for Food is enterprise resource planning (ERP) software f...

TEC principal analyst P.J. Jakovljevic looks at how Ramco Systems’ new global payroll s...

The founders of Cloud Logistics decided to address the challenges of transportation man...

Microsoft announces its cloud infrastructure (datacenter) expansion for Microsoft Dynam...

What could Kronos’ recent acquisition of Chicago-based niche healthcare workforce manag...