Home
 > Evaluation Centers > Evaluation Centers > Professional Services and Support
Professional Services and Support
Here, you'll find links to the information and resources you need to make an informed Professional Services and Support software selection:
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.
+ More Details
- Less Details
Selection of a professional services and support provider is based mainly on reputation (or credibility) and price. Usually, companies or individuals with more experience and knowledge will charge higher prices, and be expected to deliver higher quality services.

Here are some of the challenges professional services and support providers are facing:
  • Reputation and credibility are very hard to build, and even harder to maintain.
  • Know-how is not only the sum of the competencies of all employees, but also the accumulated knowledge that the company creates and manages.
  • Clients' needs can be extremely complex, and determining the right course of action for a particular client is not an easy task.
  • Since professional service is a project-based activity, projects need to be managed comprehensively in order to avoid failures or important delays.
  • Capturing the time spent, and managing expenses for each project can be difficult. Because consultants charge their clients per hour or per day, and some expenses are covered by the client, it can be tough to clearly identify who is responsible for specific expenses.
  • Making sure the right resources are available, scheduled, and assigned for the right project is also difficult. Because each stage or task of a project is linked to other stages or tasks, delays or poor resource allocation can jeopardize the entire project.
  • It can be challenging to track project costs and expenses, accounting, and resource allocation for projects where the client operates at multiple remote locations.
These challenges can be addressed by the use of business software solutions, such as
  • project portfolio management for professional services automation (PPM for PSA);
  • enterprise resource planning (ERP) for services; and
  • customer care and billing (CC&B).

Related Companies


Related RFP Templates


Learning Management Suite RFI/RFP Template
Classroom Training Management, E-learning Management, Custom Content Authoring/Publishi... Read More...
PPM for Professional Services Automation RFI/RFP Template
Portfolio and Project Management, Resource Planning and Scheduling, Opportunity, Contac... Read More...
Recruitment and Staffing RFI/RFP Template
Organizational Structures and Modeling, Corporate Branding, Sourcing, Applicant Trackin... Read More...

Related White Papers


JBOSS Enterprise BRMS Compared to IBM Operational Decision Manager and IBM Business Process Manager Standard
Source: Red Hat
The combination of business rules management systems (BRMS), complex event processing (... Read More...
The Intelligent Integrated Enterprise Advantage
Source: IDC
Many organizations are making investments in their customer service, knowing full well ... Read More...
Is An Open Source Business Process Management Solution Right For You?
Source: Red Hat
Increased availability of highly functional enterprise open source business process man... Read More...
Benefits of Migration to Modern Middleware Services
Source: Hurwitz & Associates
New application delivery models including cloud, mobile platforms, and social media pla... Read More...
Video Technology and the Modern Recruiting Process: How Video Will Drive the Next Generation of Recruiting
Source: iCIMS
Technology and the world of recruiting have changed dramatically in recent years, allow... Read More...

Related TEC Reports


The Role of Enterprise Learning in a Company’s Growth
During tough economic times, companies look to reduce spending, and learning initiative... Read More...
SAP Services 2014 Analyst Summit—Enhanced Offerings for Better Business Outcomes
In this era of unprecedented changes, such as rising customer expectations, dramaticall... Read More...
More Than "Talent": Exploring Talent Management and Workforce Management as a Continuum
“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that ... Read More...
Leadership Undone
No matter what style leaders embrace, they dictate the tone of their employees' behavio... Read More...
Infor SyteLine 9 ERP Certification Report
Infor SyteLine 9 by Infor is now TEC Certified for online evaluation of enterprise reso... Read More...

Related Research Articles


Infor Unveils CloudSuite Financials, Raising the Bar
Infor announces Infor CloudSuite Financials, the next-gen financials and accounting sof... Read More...
Kronos Launches Predictive Workforce Scheduling in Healthcare
Kronos has released a new forecasting application, Workforce Forecast Manager, availabl... Read More...
Infor Delivers CloudSuite Business, Takes Aim at NetSuite
At Inforum 2014, Infor announced Infor CloudSuite Business, a cloud enterprise resource... Read More...
Junction Solutions to Implement Microsoft Dynamics AX for Retail at Pet Supplies Plus
A leading retailer of pet food, pet products, and pet supplies selects Junction Solutio... Read More...
Infor Unveils Infor Xi at Inforum 2014
Infor unveils Infor Xi at the Inforum 2014 user conference. Find out what users can exp... Read More...

Additional Related Publications


Recent Searches
Others A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

©2014 Technology Evaluation Centers Inc. All rights reserved.